KPIs Service Review: Difference between revisions

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'''ITIL Process''': [[ITIL CSI - Continual Service Improvement]] - [[Service Review]]
Key Performance Indicators for [[Service Review]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
 
'''Source''': Key Performance Indicators for ITIL Service Review from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]


&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Review</b></span>
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
| Number of Service Reviews
| Number of Service Reviews

Latest revision as of 16:33, 17 June 2019

KPI's ITIL Service Review
KPI's ITIL Service Review


Key Performance Indicators for Service Review from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Review
Key Performance Indicator (KPI) Definition
Number of Service Reviews
  • Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives

 

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