KPIs IT Service Continuity Management

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ITIL Process: Service Delivery - IT Service Continuity Management

Key performance Indicator (KPI)	Definition
Processes under Risk-Management	Percentage of business-processes on client side, which are covered by IT Risk- Management
Gaps in Disaster Preparation	Number of identified gaps in the preparation for disaster events, where no preventive measures have yet been taken
Shortcomings in Disaster Preparation	Number of identified shortcomings in the preparation for disaster events, which, for example, are identified during practices
Implementation Duration	Duration from the identification of a risk up to implementation of a respective precautionary measure
Number of Disaster Practices	Number of disaster practices actually carried out