KPIs Configuration Management

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ITIL KPI's Service Asset and Configuration Management

ITIL Process: ITIL Service Transition - Service Asset and Configuration Management

Source: Key Performance Indicators for ITIL Service Asset and Configuration Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Verification Frequency	Frequency of physical verifications of CMS contents
Number of Incidents owing to inaccurate CMS Information	Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
Effort for CMS Verifications	Average work effort for physical verifications of the CMS contents
CMS Coverage	Percentage of configuration components for which data is kept in the CMS
Number of unauthorized Changes detected automatically	Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
Number of CMS Errors	Number of errors found in the CMS as a result of an audit