KPIs IT Service Continuity Management

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ITIL KPI's IT Service Continuity Management (ITSCM)

ITIL Process: ITIL Service Design - IT Service Continuity Management

Source: Key Performance Indicators for ITIL ITSCM from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Business Processes with Continuity Agreements	Percentage of business processes which are covered by explicit service continuity targets
Gaps in Disaster Preparation	Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
Implementation Duration	Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
Number of Disaster Practices	Number of disaster practices actually carried out
Number of identified Shortcomings during Disaster Practices	Number of identified shortcomings in the preparation for disaster events which are identified during practices