KPIs ITIL Project Management - Transition Planning and Support
From IT Process Wiki
<seo metakeywords="kpi itil project management, kpis itil project management, itil project management kpi, kpi transition planning and support" metadescription="ITIL Project Management Transition Planning & Support: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Transition - Project Management - Transition Planning and Support
Source: Key Performance Indicators for ITIL Project Management - Transition Planning and Support from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Projects | Number of major release rollouts under the control of Project Management |
| Percentage of Projects with Project Charters | Percentage of projects which are started with a signed Project Charter in place |
| Number of Changes to Project Charter | Number of changes to the Project Charter after project start |
| Adherence to Project Budget | Actual vs. planned consumption of financial and personnel resources |
| Project Delays | Actual vs. planned project completion dates |
→ back to: ITIL Key Performance Indicators
