ITIL Wiki News
<seo metakeywords="itil wiki news, news itil wiki" metadescription="IT Process Wiki: the latest news - stay informed about important changes and updates to our ITIL Wiki." />
Subscribe to our news feed to get the latest news, and to stay informed about important changes and updates to our ITIL Wiki: RSS News Feed
Recent Changes to "Service Level Management"
Tue, 30 August 2011
We've updated the description of "Maintenance of the SLM Framework". The term "SLA/ OLA/ UC Catalogue and Structure" has been replaced with Contract Portfolio.
To avoid confusion with the Enterprise Architect role, we've changed the names and descriptions of some roles: the "Applications Analyst/ Architect" has thus become the Applications Analyst, and "Technical Analyst/ Architect" Technical Analyst.
"ITIL Financial Management" updated
Mon, 29 August 2011
We continue to bring our ITIL Wiki in line with the version of the ITIL Process Map that has just received the ITIL® Licensed Product logo by APMG. This meant updating the descriptions of sub-processes and ITIL terms in Financial Management. The checklist Financial Analysis now has a new section on financing options.
Updates to "Service Portfolio Management"
Mon, 29 August 2011
We've updated the descriptions of the sub-processes in Service Portfolio Management, as well as the definitions of the terms Strategic Plan and Strategic Service Assessment. There's also a revised Service Portfolio checklist.
Recent changes to "Information Security Management"
Fri, 26 August 2011
The term "Information Security Management" is now used consistently, in line with ITIL V3. We renamed the process "IT Security Management" to Information Security Management and adjusted descriptions of sub-processes where necessary. The linked data objects come with changed descriptions. A new data object was created: The Underpinning Information Security Policy (underpinning policies support the overal Information Security Policy, covering special topics like the usage of e-mails. The changes also concern the process owner of Information Security Management: The Information Security Manager.
Recent changes to "Architecture Management"
Fri, 26 August 2011
We renamed the process "IT Architecture Management" to Architecture Management, to allow for the fact that the process is not limited to technical architectures. This process now produces an Enterprise Architecture (EA) and Application Frameworks. The changes also concern the process owner of ITIL Architecture Management: The Enterprise Architect.
ITIL Disciplines with new Overview Diagrams
Thu, 09 August 2011
We've updated the ITIL disciplines' overview diagrams (images and corresponding .PDF-Files):
- ITIL Service Strategy (.JPG)
- ITIL Service Design (.JPG)
- ITIL Service Transition (.JPG)
- ITIL Service Operation (.JPG)
- ITIL CSI (.JPG)
A new Contributor to the ITIL Wiki
Tue, 21 June 2011
We are happy to welcome Trevor Lea-Cox of Lea-Cox & Associates as a new contributor to our IT Process Wiki. Lea-Cox & Associates is an experienced consulting company in the areas of Service Management (ITIL, ISO 20000) and Business Service Design. Trevor is our development partner for the ITIL reference process model for IBM® Rational® System Architect®.
