KPIs IT Service Continuity Management
From IT Process Wiki
<seo metakeywords="kpi it service continuity management, kpis it service continuity management, kpi itscm, kpis itscm" metadescription="ITIL IT Service Continuity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Design - IT Service Continuity Management
Source: Key Performance Indicators for ITIL ITSCM from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Processes under Risk-Management | Percentage of business-processes on client side, which are covered by IT Risk- Management |
| Gaps in Disaster Preparation | Number of identified gaps in the preparation for disaster events, where no preventive measures have yet been taken |
| Shortcomings in Disaster Preparation | Number of identified shortcomings in the preparation for disaster events, which, for example, are identified during practices |
| Implementation Duration | Duration from the identification of a risk up to implementation of a respective precautionary measure |
| Number of Disaster Practices | Number of disaster practices actually carried out |
→ back to: ITIL Key Performance Indicators
