KPIs ITIL Project Management - Transition Planning and Support
From IT Process Wiki
ITIL Process: ITIL V3 Service Transition - Project Management - Transition Planning and Support
Source: Key Performance Indicators for ITIL Project Management - Transition Planning and Support from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Projects | Number of major release rollouts under the control of Project Management |
| Percentage of Projects with Project Charters | Percentage of projects which are started with a signed Project Charter in place |
| Number of Changes to Project Charter | Number of changes to the Project Charter after project start |
| Adherence to Project Budget | Actual vs. planned consumption of financial and personnel resources |
| Project Delays | Actual vs. planned project completion dates |
→ back to: ITIL Key Performance Indicators
