KPIs Supplier Management

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ITIL KPI's Supplier Management
ITIL KPI's Supplier Management


ITIL Process: ITIL V3 Service Design - Supplier Management

Source: Key Performance Indicators for ITIL Supplier Management from the ITIL Process Map V3


Key performance Indicator (KPI) Definition
Number of Agreed UCs Percentage of contracts underpinned by UCs
Number of Contract Reviews Number of conducted contract and supplier reviews
Number of Identified Contract Breaches Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews)


back to: ITIL Key Performance Indicators

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