IT Operations Management

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ITIL IT Operations Management: Overview

Process Objective: To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

Part of: Service Operation

Process Owner: IT Operations Manager

ITIL IT Operations Management: Process Definition

Process Overview: ITIL IT Operations Management Process, ITIL V3 (.pdf)

IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

No sub-processes are specified for IT Operations Management according to ITIL V3.

Additional Information on IT Operations Management

ITIL Roles

IT Operations Manager - Process Owner

An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities, which include Operations Control and Facilities Management.

IT Operator

IT Operators are the staff who perform the day-to-day operational activities.

Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.