IT Operations Management

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ITIL IT Operations Management: Overview

Process Objective: To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

Part of: Service Operation

Process Owner: IT Operations Manager

ITIL IT Operations Management: Process Definition

Sub-Processes of IT Operations Management (ITIL V3)

IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

No sub-processes are specified for IT Operations Management according to ITIL V3.