About ITIL
From IT Process Wiki
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Here you will find all the necessary information to become acquainted with ITIL.
What is ITIL?
In the first instance, we recommend that you familiarise yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines/ main processes becomes apparent.
The following information will help you in this respect:
| History of ITIL | ITIL Development and Philosophy |
| Basic Ideas behind ITIL | A primer on the most important ITIL principles |
| ITIL Process Chains | Visualisations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice |
ITIL Reference Information
In addition, this wiki offers extensive information on ITIL and related topics:
| ITIL Processes | Complete Descriptions of the ITIL Processes (ITIL V3 and V2) |
| ITIL V2 vs. ITIL Version 3 | Comparison between ITIL V3 and ITIL V2 - the Main Changes and Differences |
| ITIL Checklists | A Comprehensive Collection of Checklists and Templates |
| ITIL KPIs | Key Performance Indicators for IT Service Management |
| Roles within ITIL V3 | Definitions of the ITIL V3 Roles |
| ITIL Glossary | of ITIL Terms and Acronyms (ITIL V3 and V2) |
| ISO 20000 | ISO 20000 and how it Compares to ITIL |
| More on ITIL | Additional Information on ITIL - Literature and Links |
Advice for introducing ITIL successfully
Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterised by a typical course of action. This is independent of the size of the company and its core business.
| On ITIL Implementation Projects | |
| ITIL Implementation in 10 Steps |
