KPIs Availability Management

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ITIL Process: Service Delivery - Availability Management


Key performance Indicator (KPI) Definition
Service Availability Availability of IT Services relative to the availability agreed in SLAs
Duration of Service Interruptions Average duration of interruptions to IT-Services
Number of Service Interruptions Number of interruptions to the IT Services
Availability Monitoring Percentage of relevant infrastructure components, of which the availability is automatically monitored
Availability Measures Number of implemented measures with the objective of increasing availability
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