KPIs Release Management
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ITIL Process: Service Support - Release Management
| Key performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Releases | Number of major Releases rolled out into the productive environment |
| Duration of Rollouts | Average duration of Rollouts from clearance until completion |
| Number of Release Backouts | Number of Releases in need to be reversed |
| Incidents Caused by New Releases | Number of incidents attributable to New Releases |
| Release Rollout Punctuality | Proportion of Releases finalised within the agreed schedule |
| Work Effort for Releases | Work effort for the Rollout of new Releases |
| Proportion of Automatic Release Distribution | Proportion of new Releases distributed automatically |
