IT Operations Management
From IT Process Wiki
| diese Seite auf Deutsch |
|---|
ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
Part of: Service Operation
Process Owner: IT Operations Manager
ITIL V3 vs. ITIL V2: IT Operations Management
- IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books
- Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure
Sub-Processes of IT Operations Management (ITIL V3)
- no sub-processes specified
Roles within IT Operations Management (ITIL V3)
- IT Operations Manager (Process Owner)
- IT Operator
