Checklist ITSCM Report

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ITIL Process: Service Delivery - IT Service Continuity Management

Checklist Category: Checklists for IT Service Continuity Management


The IT Service Continuity Manager's report summarises the following information:

  • Important changes to the list of risks (each with a justification)
    • Newly added risks
    • Obsolete risks
    • Changes to the prioritisation of risks
  • Overview of the status of the measures for disaster prevention
    • For each measure
      • Description
      • Person in charge of the measure
      • Target date
      • Status
  • Summary of the results of disaster practices
    • Practice objectives
    • Practice duration
      • Planned
      • Actual
    • Statements as to attainment of the objectives of the disaster practice
    • Identified shortcomings in the preparation for the event of disasters
  • In case the actual event of a disaster during the reporting period:
    • Description
    • Causes
    • Effects
    • Measures initiated in order to resume operation
    • Statements for the achievement of agreed Service Levels (e.g. recovery periods, ...)
    • Identified shortcomings in the preparation for the event of disasters
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