Checklist Service Improvement Plan (SIP)
From IT Process Wiki
ITIL Process: Service Delivery - Service Level Management
Checklist Category: Checklists for Service Level Management
The Service Improvement Plan contains summarising information about measures, with the aid of which the Service quality is to be enhanced:
- Defined measures for Service improvements or changes:
- Service name
- Person in charge of the IT Service
- Person in charge of the measure to enhance the Service quality
- Description
- Source of the measure (i.e. SLA review)
- Person in charge of the implementation of the measure
- Target date
- Status
