Checklist CMDB Audit Protocol

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ITIL Process: Service Support - Configuration Management

Checklist Category: Checklists for Configuration Management


The following information is recorded within the CMDB Audit Protocol:

  • Date and time of the audit
  • Person in charge
  • Audited area of the CMDB(types of CIs, which were audited)
  • Audited area of business (organisational areas or departments, in which the audit was carried out)
  • Method of audit (i.e. based on automated tools, manual audit)
  • Results of the audit
    • Revealed differences between CMDB and actual CIs installed
    • Effects of the deviations
    • Corrections carried out to the CMDB
  • Improvement potentials
    • Reasons for the revealed differences between CMDB and actual CIs installed
    • Measures for the future avoidance of the differences
      • Description
      • Person in charge
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