KPIs Configuration Management
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ITIL Process: ITIL Service Transition - Service Asset and Configuration Management
Source: Key Performance Indicators for ITIL Service Asset and Configuration Management from the ITIL Process Map
→ back to: ITIL Key Performance Indicators
Key Performance Indicator (KPI) | Definition |
---|---|
Verification Frequency |
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Number of Incidents owing to inaccurate CMS Information |
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Effort for CMS Verifications |
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CMS Coverage |
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Number of unauthorized Changes detected automatically |
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Number of CMS Errors |
|