KPIs Capacity Management

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ITIL KPI's Capacity Management

ITIL Process: ITIL Service Design - Capacity Management

Source: Key Performance Indicators for ITIL Capacity Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Incidents due to Capacity Shortages	Number of incidents occurring because of insufficient service or component capacity
Exactness of Capacity Forecast	Deviation of the predicted capacity development from actual course
Capacity Adjustments	Number of adjustments to service and component capacities due to changing demand
Unplanned Capacity Adjustments	Number of unplanned increases to service or component capacity as result of capacity bottlenecks
Resolution Time of Capacity Shortage	Resolution time for identified capacity bottlenecks
Capacity Reserves	Percentage of capacity reserves at times of normal and maximum demand
Percentage of Capacity Monitoring	Percentage of services and infrastructure components under capacity monitoring