Checklist Availability Report

Checklist Availability Report - Template Availability Report

 

ITIL Process: ITIL Service Design - Availability Management

Checklist Category: ITIL Templates - Availability Management

Source: Checklist "Availability Report" from the ITIL Process Map V2

 

The Availability Report is a preliminary document to the Service Level Report:

• For all IT Services
  • Details of the Availability
    • Agreed Availability
    • Attained/ measured Availability
  • Trend analyses
• Incidents leading to reduced Service Availability
  • In the past (prolonged Service failures etc.)
    • Type of the incident
    • Causes
    • Counter-measures for the elimination of the failure
    • Measures for the future avoidance of similar failures
  • In the future (e.g. planned prolonged downtimes to IT Services)
• Running and planned measures for Availability improvement