KPIs Supplier Management
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ITIL Process: ITIL 2011 Service Design - Supplier Management
Source: Key Performance Indicators for ITIL Supplier Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of agreed UCs | Percentage of contracts underpinned by UCs |
| Number of Contract Reviews | Number of conducted contract and supplier reviews |
| Number of identified Contract Breaches | Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) |
→ back to: ITIL Key Performance Indicators
