KPIs Capacity Management
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<seo metakeywords="kpi capacity management, kpis capacity management, itil capacity kpi" metadescription="Capacity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Design - Capacity Management
Source: Key Performance Indicators for ITIL Capacity Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Incidents due to Capacity Shortages | Number of incidents occurring because of insufficient service or component capacity |
| Exactness of Capacity Forecast | Deviation of the predicted capacity development from actual course |
| Capacity Adjustments | Number of adjustments to service and component capacities due to changing demand |
| Unplanned Capacity Adjustments | Number of unplanned increases to service or component capacity as result of capacity bottlenecks |
| Resolution Time of Capacity Shortage | Resolution time for identified capacity bottlenecks |
| Capacity Reserves | Percentage of capacity reserves at times of normal and maximum demand |
| Percentage of Capacity Monitoring | Percentage of services and infrastructure components under capacity monitoring |
→ back to: ITIL Key Performance Indicators
