Checklist Post Implementation Review (PIR)

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Checklist Post Implementation Review (PIR) - Template Post Implementation Review (PIR)

ITIL Process: ITIL V2 Service Support - Change Management

Checklist Category: Checklists for Change Management

Source: Checklist "Post Implementation Review - PIR" from the ITIL Process Map V2

An investigation takes place during the Post Implementation Review (PIR), as to whether the following information related to the implementation is entered into the Change Record:

• Functional and operational tests
  • Operational tests
    • Begin
    • End
  • User tests
    • Begin
    • End
  • Summary of Test results
• Actual implementation
  • Begin
  • End
• Acceptance Tests
  • Begin
  • End
  • Date of acceptance
  • Where necessary, with which restrictions?
• Time and effort
  • Actual time and effort for the implementation
• Statements as to the achievement of objectives
  • Objectives of the Change achieved?
  • Where necessary, with which restrictions?
• Cost, time and effort adhered to for the implementation?
• Findings arising from the implementation and lessons in order to avoid future mistakes
• Closure date of the Change Record