About ITIL
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Here you will find all the necessary information to become acquainted with ITIL® - the IT Infrastructure Library.
What is ITIL?
In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and ITIL processes becomes apparent.
The following information will help you in this respect:
| History of ITIL | ITIL development and philosophy |
| Basic Ideas behind ITIL | A primer on the most important ITIL principles |
ITIL Reference Information
In addition, the ITIL Wiki offers extensive information on ITIL and related topics:
| ITIL Processes | Complete descriptions of the ITIL processes |
| ITIL Checklists | A comprehensive collection of ITIL checklists and templates |
| ITIL Roles | Definitions of the ITIL roles |
| ITIL Glossary | Navigable glossary of ITIL terms and acronyms (ITIL V3 and V2) |
| ITIL KPIs | Key Performance Indicators for IT Service Management |
| ITIL V2 vs. ITIL V3 | Comparison between ITIL V3 and ITIL V2 - the main changes and differences |
| ITIL Process Chains | Visualizations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice |
| ISO 20000 | ISO/IEC 20000 and how it compares to ITIL |
| More on ITIL | Additional information on ITIL - Literature and ITIL/ ITSM links |
Advice for introducing ITIL successfully
Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterized by a typical course of action. This is independent of the size of the company and its core business.
| On ITIL implementation projects | |
| ITIL process templates as a way to save effort | |
| ITIL implementation in 10 steps |
