Checklist Post Implementation Review (PIR)

ITIL Process: Service Support - Change Management

Checklist Category: Checklists for Change Management

An investigation takes place during the PIR, as to whether the following information related to the implementation is entered into the Change Record:

• Functional and operational tests
  • Operational tests
    • Begin
    • End
  • User tests
    • Begin
    • End
  • Summary of Test results
• Actual implementation
  • Begin
  • End
• Acceptance Tests
  • Begin
  • End
  • Date of acceptance
  • Where necessary, with which restrictions?
• Time and effort
  • Actual time and effort for the implementation
• Statements as to the achievement of objectives
  • Objectives of the Change achieved?
  • Where necessary, with which restrictions?
• Cost, time and effort adhered to for the implementation?
• Findings arising from the implementation and lessons in order to avoid future mistakes
• Closure date of the Change Record