ITIL Wiki News
Get the latest news and to stay informed about important changes and updates to our ITIL Wiki:
Infographic now also in Arabic: How to implement ITIL in 10 steps
Mon, 23 March 2015
Check out this Arabized version of our "ITIL Implementation" infographic that breaks the task down into 10 manageable steps.
Many thanks to Mohamad Sibai, Saudi Council of Engineers, for the translation!
→ Proceed to: ITIL Implementation/ Infographic - Arabic version
IT Process Maps' new mobile-friendly site now online
Wed, 05 November 2014
Our new mobile-friendly website is up and running - check it out!
We are very excited to have finally launched a new version of our website. It now appears in friendly format for mobile device users.
Take a look and let us hear your thoughts regarding the website's design and navigation!
→ Proceed to: IT Process Maps - Home Page
YaSM - an alternative to ITIL?
Wed, 29 October 2014
Once in a while we get asked during our YaSM webinars if YaSM is an alternative to ITIL.
It almost seems quite a few people would like to avoid having to deal with ITIL and are thus looking for alternatives - but is that a good idea?
Read it now!
→ From the YaSM Blog: YaSM - an alternative to ITIL?
From the YaSM Blog: Beware of evil process templates
Sun, 05 October 2014
In a recent blog post on his ITSM portal, Jan van Bon, IT service management expert and author of many popular books on the subject, muses about people using 'ITIL process templates' making a 'fundamental mistake' ("ITIL process templates - a contradictio in terminis?"). Instead of adopting something that is already developed, organizations should 'spend serious time on designing their management system'.
Obviously, as providers of such templates we don't fully agree with Jan's line of thought ...
→ Read it now: Beware of evil process templates!
Free Problem Record Template
Fri, 19 September 2014
In ITIL, a "Problem" is defined as the cause of one or more Incidents. The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
The following template lists the typical contents of a Problem Record.
→ Details: The Problem Record
Launch of the free YaSM Service Management Wiki
Sat, 06 September 2014
The YaSM Wiki provides a complete overview of service management according to YaSM®.
The wiki is the ideal starting point if you would like to learn more about YaSM and service management in general.
→ Read it now: Launch of the free YaSM Wiki
→ Proceed to the YaSM Wiki: YaSM Wiki main page
The YaSM Service Management Framework - New Blog
Sun, 31 August 2014
We are very excited about reaching this big milestone: Getting there meant several years of hard work, but now we are able to present a shiny new service management framework with lots of fresh ideas:
YaSM provides guidance (best practices) for organizations in the business of delivering services.
The first post in the YaSM Blog marks the launch of YaSM.
→ Read it now: Why 'Yet another Service Management Model'?
ITIL 2011 Key Performance Indicators
Sun, 24 August 2014
ITIL key performance indicators (ITIL KPIs) are used to assess if the processes of an IT organization are running according to expectations.
The suggested KPIs in our ITIL Wiki comply with the ITIL 2011 recommendations and were enhanced with elements from COBIT®.
→ Details: ITIL Key Performance Indicators
ITIL Roles and Responsibilities
Sun, 17 August 2014
Roles are used in ITIL to assign responsibilities in the various ITIL processes.
The following definitions of the ITIL roles describe the roles' main characteristics according to ITIL 2011.
→ Details: ITIL Roles
New LinkedIn Showcase Page on ITIL and the ITIL Process Map
Sun, 06 April 2014
LinkedIn's "Products & Services" tab will soon be removed from all LinkedIn company pages, to be replaced by "Showcase Pages". So today we switched over and launched a brand-new showcase page on ITIL and the ITIL Process Map.
If you are also on LinkedIn, please check it out - we hope you like it!
→ LinkedIn showcase page "ITIL Process Map"
Are you Searching for a Capacity Plan Template?
Tue, 14 January 2014
If you're looking for a Capacity Plan template you should take a look at this article first:
A Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand ("Business Scenarios"), and costed options to deliver the agreed service level targets.
→ Details: The Capacity Plan
What are the contents of an Incident Record?
Thu, 12 September 2013
An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record.
→ These are the typical contents of an Incident Record: ...
Infographic ITIL Implementation - A Project Guide in 10 Steps
Mon, 01 July 2013
What needs to be considered when planning an ITIL project? How can I assign the available resources in an economical way? Is there a tried and tested approach to implementing ITIL?
The infographic is based on our "ITIL implementation guide" which provides you with valuable information on how to set up and carry out ITIL projects, ITSM projects or ISO20000 initiatives:
→ Infographic ITIL Implementation
Now in the new channel layout: The ITIL Process Map on YouTube
Sun, 19 May 2013
Our YouTube channel now presents itself in the recently introduced new and more clearly laid-out design:
The videos present all important facts about the structure, contents and usage of the ITIL Process Map and the ITIL - ISO 20000 Bridge.
Examples from the most widely known ITIL processes - like Service Operation and Incident Management - explain how the ITIL process models, checklists and the RACI matrix can be used in practice to support your ITIL initiative.
We look forward to welcoming you on YouTube!
→ YouTube Channel: ITIL Process Map
ITIL Process Map also for MS Visio™ 2013
Wed, 06 March 2013
As you may have noticed, Microsoft has recently published the latest edition of Visio™ 2013. The ITIL Process Map 2011 Edition can be used with this new version of Visio™.
The Visio™ add-in included in the ITIL Process Map (the "ITIL Repository Feature") had to be updated to be compatible with Visio™ 2013.
If you are an existing customer, you may receive the latest version of the ITIL Visio™ add-in, including an updated user manual, free of charge.
→ Details: ITIL Visio add-in for MS Visio™ 2013 | Recommendations and free update
New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard
Wed, 13 June 2012
The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.
The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit.
Now available: ITIL Process Map 2011
Sat, 14 April 2012
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → Details ...
IT Process Maps on Google Plus
Thu, 19 January 2012
IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.
Please add us to your circles: ITIL Process Map - IT Process Maps on Google+.
