Main Page

<seo metakeywords="itil wiki, wiki itil, itil v3 wiki" metadescription="IT Process Wiki: The ITIL Wiki is about ITIL V3 (ITIL 2007 & ITIL 2011), V2, ISO/IEC 20000 and IT Service Management (ITSM)." />

IT Process Wiki: The ITIL Wiki

The IT Process Wiki is about ITIL V3 (ITIL 2007 & ITIL 2011), ITIL V2, ISO 20000 and IT Service Management (ITSM). It is intended to promote more widespread use of Best Practice by IT professionals. [1]

This ITIL Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map.

The ITIL Wiki, German Version:	Wiki ITIL (Deutsch)
The ITIL Wiki, Spanish Version:	el Wiki de ITIL (en español)
The most relevant news - Update of the ITIL Wiki to ITIL 2011:	ITIL Wiki News

 

The ITIL Wiki: All about ITIL 2011 (ITIL V3 2011 Edition)

The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle.

Take a look at the following pages on the ITIL stages, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Revised and enhanced - the most sought-after ITIL Checklists according to ITIL 2011!

 

New: ITIL 2011 vs. ITIL V3 2007 - The main changes and differences between ITIL V3 2007 and ITIL 2011.

The ITIL Wiki: Contents

What is ITIL?	ITIL Knowledge: Reference material on ITIL and IT Service Management
ITIL Processes	Detailed ITIL Process Descriptions (ITIL V3 2007/ ITIL 2011). ITIL process overviews in pdf format for download.
ITIL Glossary	Navigable ITIL Glossary offering direct access to all ITIL terms, process definitions and roles
ITIL 2011 vs. ITIL V3 2007	Comparison between ITIL 2011 and ITIL V3 2007 ("ITIL Version 3") - the Main Changes and Differences
ITIL V3 vs. ITIL V2	Comparison between ITIL V3 and ITIL V2 - the Main Changes and Differences
ITIL Checklists	A Comprehensive Collection of ITIL Checklists and Templates
ITIL Roles	Definitions of the ITIL Roles and Responsibilities
ITIL KPIs	ITIL Key Performance Indicators
ITIL Implementation	ITIL Implementation in 10 Steps
ITIL Templates	ITIL Implementation based on ITIL Templates
ISO 20000	ISO/IEC 20000 Certification for IT Organizations
Process Management	ITIL Process Management techniques - implementing and retaining Best Practice principles
Project Management	Essential also for your ITIL project: Basic knowledge, checklists and tips for Project Management

 

The People behind the ITIL Wiki

IT Process Maps GbR

Stefan Kempter,
IT Process Maps

Andrea Kempter,
IT Process Maps

IT Process Maps GbR, founded in 2006, specializes in the provision of Reference Process Models for the IT organization based on time-tested Best-Practice recommendations.

Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:

The ITIL Process Map is a professional, complete and well-structured ITIL process model. We designed it

• To give our customers an easy access into ITIL.
• To enable them to take their ITIL or ISO/IEC 20000 initiative into their own hands, reducing the need for external consulting.

 

The ITIL® Process Map (ITIL Process Map V3 2011 Edition) and ITIL version 2 is available

• As a complete process model for Microsoft Visio™ - in an upgraded version for MS Visio 2010.
• As an ITIL Reference Model for ARIS™.
• And foriGrafx® Flowcharter™/ Process™, PRIMERO, the Holocentric™ Modeler/ Modelpedia and IBM® Rational®.

The ITIL 2011 Edition of the ITIL process model covers all five ITIL core disciplines with the complete ITIL 2011 Service Lifecycle.

 

Lea-Cox & Associates

Trevor Lea-Cox,
Lea-Cox & Associates

Lea-Cox & Associates (LCA) started out in 1998 as a consultancy focused on Service Management and Intangible Value Management.

LCA has deep experience in Service Management (SM) and its underlying dynamics, also of the architecture of business and in particular Enterprise Architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage

• An appropriate Service Management System
• The right Business Services for an organization

Together with IT Process Maps GbR, LCA developed an enhanced Service Management Architecture for IBM® Rational® System Architect®.

 

Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.