KPIs IT Service Continuity Management
From IT Process Wiki
<seo metakeywords="kpi it service continuity management, kpis it service continuity management, kpi itscm, kpis itscm" metadescription="ITIL IT Service Continuity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Design - IT Service Continuity Management
Source: Key Performance Indicators for ITIL ITSCM from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Business Processes with Continuity Agreements | Percentage of business processes which are covered by explicit service continuity targets |
| Gaps in Disaster Preparation | Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures) |
| Implementation Duration | Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism |
| Number of Disaster Practices | Number of disaster practices actually carried out |
| Number of identified Shortcomings during Disaster Practices | Number of identified shortcomings in the preparation for disaster events which are identified during practices |
→ back to: ITIL Key Performance Indicators
