KPIs Configuration Management
From IT Process Wiki
<seo metakeywords="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" metadescription="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Transition - Service Asset and Configuration Management
Source: Key Performance Indicators for ITIL Service Asset and Configuration Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Verification Frequency | Frequency of physical verifications of CMS contents |
| Number of Incidents owing to inaccurate CMS Information | Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information |
| Effort for CMS Verifications | Average work effort for physical verifications of the CMS contents |
| CMS Coverage | Percentage of configuration components for which data is kept in the CMS |
| Number of unauthorized Changes detected automatically | Number of unauthorized changes identified as a result of audits performed using automatic configuration update software |
| Number of CMS Errors | Number of errors found in the CMS as a result of an audit |
→ back to: ITIL Key Performance Indicators
