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IT Process Wiki: The ITIL Wiki
The IT Process Wiki is about ITIL V3, ITIL V2, ISO 20000 and IT Service Management (ITSM). It is intended to promote more widespread use of Best Practice by IT professionals. [1]
This ITIL Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map.
| The ITIL Wiki, German Version: | Wiki ITIL (Deutsch) |
| The ITIL Wiki, Spanish Version: | el Wiki de ITIL (en español) |
| The most relevant news and updates: | RSS News Feed |
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The ITIL Wiki: All about ITIL V3
The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle.
Take a look at the following pages on the ITIL V3 core disciplines, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
New: Revised and enhanced - the most sought-after ITIL Checklists for ITIL V3!
The ITIL Wiki: Contents
| What is ITIL? | ITIL Knowledge: Reference material on ITIL and IT Service Management |
| ITIL Processes | Detailed ITIL Process Descriptions. ITIL process overviews in pdf format for download. |
| ITIL Glossary | Navigable ITIL Glossary offering direct access to all ITIL terms, process definitions and roles |
| ITIL V3 vs. ITIL V2 | Comparison between ITIL V3 ("ITIL Version 3") and ITIL V2 - the Main Changes and Differences |
| ITIL Checklists | A Comprehensive Collection of ITIL Checklists and Templates |
| ITIL Roles | Definitions of the ITIL Roles and Responsibilities |
| ITIL KPIs | ITIL Key Performance Indicators |
| ITIL Implementation | ITIL Implementation in 10 Steps |
| ITIL Templates | ITIL Implementation based on ITIL Templates |
| ISO 20000 | ISO/IEC 20000 Certification for IT Organizations |
| Process Management | ITIL Process Management techniques - implementing and retaining Best Practice principles |
| Project Management | Essential also for your ITIL project: Basic knowledge, checklists and tips for Project Management |
The People behind the ITIL Wiki
IT Process Maps GbR
IT Process Maps
IT Process Maps
IT Process Maps GbR, founded in 2006, specializes in the provision of Reference Process Models for the IT organization based on time-tested Best-Practice recommendations.
Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:
The ITIL Process Map is a professional, complete and well-structured ITIL process model. We designed it
- To give our customers an easy access into ITIL
- To enable them to take their ITIL or ISO/IEC 20000 initiative into their own hands, reducing the need for external consulting
The ITIL Process Map for ITIL V3 and ITIL version 2 is available
- As a complete process model for Microsoft Visio™ - now in an upgraded version for MS Visio 2010
- As an ITIL Reference Model for ARIS™
- And for Corel iGrafx® Flowcharter™/ Process™, QMAP/ QViS Professional™, Aeneis™, PRIMERO, the Holocentric™ Modeler/ Modelpedia and IBM® Rational®.
It covers all five ITIL core disciplines with the complete ITIL V3 Service Lifecycle.
Lea-Cox & Associates
Lea-Cox & Associates
Lea-Cox & Associates (LCA) started out in 1998 as a consultancy focused on Service Management and Intangible Value Management.
LCA has deep experience in Service Management (SM) and its underlying dynamics, also of the architecture of business and in particular Enterprise Architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage
- An appropriate Service Management System
- The right Business Services for an organization
Together with IT Process Maps GbR, LCA developed an enhanced Service Management Architecture for IBM® Rational® System Architect®.
Notes
[1] ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
