KPIs Configuration Management
From IT Process Wiki
<seo metakeywords="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" metadescription="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Transition - Service Asset and Configuration Management
Source: Key Performance Indicators for ITIL Service Asset and Configuration Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Verification Frequency | Frequency of physical verifications of CMDB contents |
| Verification Duration | Average duration for physical verifications of the CMDB contents |
| Effort for CMDB Verifications | Average work effort for physical verifications of the CMDB contents |
| CMDB Coverage | Percentage of configuration components for which data is kept in the CMDB |
| Automatic CMDB Update | Percentage of configuration components for which data in the CMDB is updated automatically |
| Number of CMDB Errors | Number of occasions when CMDB contents are found to be incorrect
|
→ back to: ITIL Key Performance Indicators
