KPIs Capacity Management: Difference between revisions

From IT Process Wiki
mNo edit summary
No edit summary
 
Line 16: Line 16:
<br style="clear:both;"/>
<br style="clear:both;"/>


'''ITIL Process''': [[ITIL Service Design]] - [[Capacity Management]]
Key Performance Indicators for [[Capacity Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
 
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


<p>&nbsp;</p>
<p>&nbsp;</p>
Line 26: Line 24:


{| border="1" cellpadding="5" cellspacing="0"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Capacity Management</b></span>
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Incidents due to Capacity Shortages
|Incidents due to Capacity Shortages

Latest revision as of 16:25, 17 June 2019

share this pageshare this page on LinkedInshare this page on Twitter
share this page
ITIL KPI's Capacity Management
ITIL KPI's Capacity Management


Key Performance Indicators for Capacity Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Capacity Management
Key Performance Indicator (KPI) Definition
Incidents due to Capacity Shortages
  • Number of incidents occurring because of insufficient service or component capacity
Exactness of Capacity Forecast
  • Deviation of the predicted capacity development from actual course
Capacity Adjustments
  • Number of adjustments to service and component capacities due to changing demand
Unplanned Capacity Adjustments
  • Number of unplanned increases to service or component capacity as result of capacity bottlenecks
Resolution Time of Capacity Shortage
  • Resolution time for identified capacity bottlenecks
Capacity Reserves
  • Percentage of capacity reserves at times of normal and maximum demand
Percentage of Capacity Monitoring
  • Percentage of services and infrastructure components under capacity monitoring

 

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=KPIs_Capacity_Management&oldid=9186"