ITIL Technical Management: Difference between revisions

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==<span id="ITIL Technical Management">Overview</span>==
'''<span id="Overview">Objective:</span>''' <html><span itemprop="description"><i><span itemprop="name Headline">ITIL <span itemprop="alternativeHeadline">Technical Management</span></span></i> provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.</span></p>
 
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>
'''Objective''': ''ITIL Technical Management'' provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.
 
'''Part of''': [[ITIL V3 Service Operation|Service Operation]]


'''Process Owner''': [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
'''Process Owner''': [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
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<p>&nbsp;</p>
<p>&nbsp;</p>


== Process Description ==
==Process Description==


Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.  
Technical Management is treated in ITIL as a "[[ITIL Functions|function]]". It plays an important role in the management of the IT infrastructure.  


[[Image:Itil-technical-management.jpg|right|thumb|375px|alt=Technical Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]
[[Image:Itil-technical-management.jpg|right|thumb|375px|alt=Technical Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]
While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3].  
Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which contains the Technical Management activities not covered in any other ITIL process.  


This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.
Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.


The process overview of [[Media:Itil-technical-management.jpg|ITIL Technical Management]]
The process overview of [[Media:Itil-technical-management.jpg|ITIL Technical Management]]
is showing the most important interfaces (see Figure 1).
is showing the most important interfaces ''(see Figure 1)''.


<p>&nbsp;</p>
<p>&nbsp;</p>


== Sub-Processes ==
==Sub-Processes==


No sub-processes are specified for [[ITIL Technical Management]].
No sub-processes are specified for [[ITIL Technical Management]].
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<p>&nbsp;</p>
<p>&nbsp;</p>


== Roles | Responsibilities ==
==Roles | Responsibilities==


;<span id="Technical Analyst">Technical Analyst - Process Owner</span>
'''<span id="Technical Analyst">Technical Analyst - Process Owner</span>'''
:The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.  
*The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.  


<p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
{| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top"
|-
|-
| valign="top" colspan="2" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: ITIL Technical Management'''
|style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"| '''Responsibility Matrix: ITIL Technical Management'''
|-
|-
! width="65%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process
!style="background:#ffffee; width: 65%; text-align:center" | ITIL Role / Sub-Process
! style="background:#ffffee;" | [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
! style="background:#ffffee;" | [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
|-
|-
| align="left" |[[ITIL Technical Management|Technical Management]]<br /> ''(no sub-processes specified)''
|style="text-align:left;" |[[ITIL Technical Management|Technical Management]]<br /> ''(no sub-processes specified)''
| A[[ITIL Technical Management#Accountable|<small>[1]</small>]]R[[ITIL Technical Management#Responsible|<small>[2]</small>]]
| A[[ITIL Technical Management#Accountable|<small>[1]</small>]]R[[ITIL Technical Management#Responsible|<small>[2]</small>]]
|-
|-
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<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
==[ Infobox ]==
<html><table class="wikitable">
<tr>
<td>Link to this page:</td>
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management">https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management</a></td>
</tr>
<tr>
<td>Languages:</td>
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Technical_Management" title="ITIL Technical Management">Deutsch</a></span></td>
</tr>
<tr>
<td>Image:</td>
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/6/63/Itil-technical-management.jpg" title="Technical Management">ITIL Technical Management (.JPG)</a></td>
</tr>
<tr>
<td>Author:</td>
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> &nbsp;&nbsp; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
</tr>
</table>
<p><small>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management#Sub-Processes" itemprop="url"><span itemprop="title">Sub-Processes</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a>
</span>
</small></p>
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]]
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]]
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Revision as of 19:27, 26 December 2013

ITIL Technical Management
ITIL Technical Management


 

Objective: ITIL Technical Management provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.

Part of: Service Operation

Process Owner: Technical Analyst

 

Process Description

Technical Management is treated in ITIL as a "function". It plays an important role in the management of the IT infrastructure.

Technical Management ITIL
ITIL Technical Management

Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the ITIL Process Map which contains the Technical Management activities not covered in any other ITIL process.

Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.

The process overview of ITIL Technical Management is showing the most important interfaces (see Figure 1).

 

Sub-Processes

No sub-processes are specified for ITIL Technical Management.

 

Roles | Responsibilities

Technical Analyst - Process Owner

  • The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.

 

Responsibility Matrix: ITIL Technical Management
ITIL Role / Sub-Process Technical Analyst
Technical Management
(no sub-processes specified) 		A[1]R[2]

 

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.

 

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch
Image: ITIL Technical Management (.JPG)
Author: , IT Process Maps   

 ›  ›

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