ITIL Service Design: Difference between revisions

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== ITIL Service Design ==
<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>
The objective of ''ITIL Service Design'' is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.
<p>&nbsp;</p>


'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]
'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span itemprop="description">The objective of <i><span itemprop="name Headline">ITIL <span itemprop="alternativeHeadline">Service Design</span></span></i> is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.</span></p>
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management | ITIL 2011 processes</a></html>


<p>&nbsp;</p>
<p>&nbsp;</p>


== Processes: ITIL Service Design ==
__TOC__
 
==Processes: ITIL Service Design==


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Image:overview_service_design_itilv3_thumb.jpg||left|ITIL Service Design - Click on a process for more details|450px|thumb|alt=ITIL Service Design
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rect 184 71 269 132 [[Service Catalogue Management|Service Catalogue Management - Service Design]]
rect 184 71 269 132 [[Service Catalogue Management|Service Catalogue Management - Service Design]]
rect 184 158 268 217 [[Risk Management|Risk Management - Service Design]]
rect 184 158 268 217 [[Risk Management|Risk Management - Service Design]]
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As per '''ITIL 2011''', the following processes are part of the ITIL stage [[ITIL V3 Service Design|Service Design]]:
Service Design identifies service requirements and devises new service offerings as well as changes and improvements to existing ones.
 
<p>&nbsp;</p>
 
;[[ITIL Design Coordination|Design Coordination]]
:Process Objective: To coordinate all service design activities, processes and resources. Design coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.
 
;[[Service Catalogue Management]]
:Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be  run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
 
;[[Service Level Management]]
:Process Objective: To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning  Contracts are appropriate, and to monitor and report on service levels.
 
;[[Risk Management]]
:Process Objective: To identify, assess and control risks. This includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.
 
;[[Capacity Management]]
:Process Objective: To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
 
;[[Availability Management]]
:Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT  infrastructure, processes, tools, roles etc. are appropriate for the agreed availability targets.
 
;[[IT Service Continuity Management]]
:Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an  acceptable level and planning for the recovery of IT  services. ITSCM should be designed to support Business Continuity Management.
 
;[[IT Security Management|Information Security Management]]
:Process Objective: To ensure the confidentiality, integrity and availability of an organization's information, data and IT services. Information Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.
 
;[[Compliance Management]]
:Process Objective: To ensure IT services, processes and systems comply with enterprise policies and legal requirements.
 
;[[IT Architecture Management|Architecture Management]]
:Process Objective: To define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.
 
;[[Supplier Management]]
:Process Objective: To ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.


<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
<meta itemprop="itemListOrder" content="Ascending" />
<p><span itemprop="name" content="Service Design main processes:">As per ITIL 2011, the following <strong>main processes</strong> are part of the ITIL stage <strong class="selflink">Service Design</strong>:</span>
</p>
<p>&#160;</p>
<dl><dt><a href="/index.php/ITIL_Design_Coordination" title="ITIL Design Coordination" itemprop="itemListElement">Design Coordination</a>
</dt><dd itemprop="description">Process Objective: To coordinate all service design activities, processes and resources. Design coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Service_Catalogue_Management" title="Service Catalogue Management" itemprop="itemListElement">Service Catalogue Management</a>
</dt><dd itemprop="description">Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be  run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Service_Level_Management" title="Service Level Management" itemprop="itemListElement">Service Level Management</a>
</dt><dd itemprop="description">Process Objective: To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning  Contracts are appropriate, and to monitor and report on service levels.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Risk_Management" title="Risk Management" itemprop="itemListElement">Risk Management</a>
</dt><dd itemprop="description">Process Objective: To identify, assess and control risks. This includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Capacity_Management" title="Capacity Management" itemprop="itemListElement">Capacity Management</a>
</dt><dd itemprop="description">Process Objective: To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Availability_Management" title="Availability Management" itemprop="itemListElement">Availability Management</a>
</dt><dd itemprop="description">Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT  infrastructure, processes, tools, roles etc. are appropriate for the agreed availability targets.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/IT_Service_Continuity_Management" title="IT Service Continuity Management" itemprop="itemListElement">IT Service Continuity Management</a>
</dt><dd itemprop="description">Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an  acceptable level and planning for the recovery of IT  services. ITSCM should be designed to support Business Continuity Management.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/IT_Security_Management" title="IT Security Management" itemprop="itemListElement">Information Security Management</a>
</dt><dd itemprop="description">Process Objective: To ensure the confidentiality, integrity and availability of an organization's information, data and IT services. Information Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Compliance_Management" title="Compliance Management" itemprop="itemListElement">Compliance Management</a>
</dt><dd itemprop="description">Process Objective: To ensure IT services, processes and systems comply with enterprise policies and legal requirements.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/IT_Architecture_Management" title="IT Architecture Management" itemprop="itemListElement">Architecture Management</a>
</dt><dd itemprop="description">Process Objective: To define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Supplier_Management" title="Supplier Management" itemprop="itemListElement">Supplier Management</a>
</dt><dd itemprop="description">Process Objective: To ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.
</dd></dl>
</div><!-- end of schema.org/ItemList --><p></html>
<p>&nbsp;</p>
<p>&nbsp;</p>


== Additional Information on Service Design==
==<span id="Additional_Information_on_Service_Design">KPIs | Templates | Roles</span>==


* [[ITIL KPIs Service Design|KPIs for Service Design]]
* [[ITIL KPIs Service Design|KPIs for Service Design]]
* [[ITIL-Checklists#ITIL Service Design Templates|Checklists for Service Design]]
* [[ITIL-Checklists#ITIL Service Design Templates|Service Design templates and checklists]]
* [[ITIL Roles#ITIL roles - Service Design|ITIL Roles within Service Design]]
* [[ITIL Roles#ITIL roles - Service Design|ITIL roles within Service Design]]


<p>&nbsp;</p>
<p>&nbsp;</p>


== Downloads ==
==Downloads==
 
==== Overview Service Design ====


{|
{|
| valign="top" |
|style="vertical-align:top" |
Use the following links to open the process overview of Service Design showing the most important interfaces:
Use the following links to open the process overview of Service Design showing the most important interfaces:


* [[Media:Itil-service-design.jpg|ITIL Service Design (.JPG)]]
* [[Media:Itil-service-design.jpg|ITIL Service Design (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/service-design-itil-v3.pdf ITIL Service Design (.PDF)]''
* [https://wiki.en.it-processmaps.com/images/pdf/service-design-itil-v3.pdf ITIL Service Design (.PDF)]''
| valign="top" |
|style="vertical-align:top" |
[[Image:Itil-service-design.jpg|thumb|175px|left|none|alt=Service Design ITIL|The ITIL discipline Service Design at a glance]]
[[Image:Itil-service-design.jpg|thumb|175px|left|none|alt=Service Design ITIL|The ITIL discipline Service Design at a glance]]
|-
|-
|}
|}


<br style="clear:both;"/>
<p>&nbsp;</p>
 
==[ Infobox ]==
 
<html><table class="wikitable">
<tr>
<td>Link to this page:</td>
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design">https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design</a></td>
</tr>
<tr>
<td>Languages:</td>
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Dise%C3%B1o_del_Servicio" title="Diseño del Servicio">espa&#xf1;ol</a></span></td>
</tr>
<tr>
<td>Image:</td>
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/9b/Overview_service_design_itilv3_thumb.jpg" title="ITIL Service Design">ITIL 2011 Service Design processes (.JPG)</a></td>
</tr>
<tr>
<td>Author:</td>
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> &nbsp;&nbsp; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
</tr>
</table>


<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>
<p><small>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination" itemprop="url"><span itemprop="title">Design Coordination</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management" itemprop="url"><span itemprop="title">Service Catalogue Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Level_Management" itemprop="url"><span itemprop="title">SLM</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Risk_Management" itemprop="url"><span itemprop="title">Risk Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Capacity_Management" itemprop="url"><span itemprop="title">Capacity Mgmt.</span></a> ›  [...] ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management" itemprop="url"><span itemprop="title">Supplier Mgmt.</span></a>
</span>
</small></p>
</div><!-- end of schema.org/WebPage --><p></html>


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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|2]][[Category:Service Design|!]]
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|2]][[Category:Service Design|!]]
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Revision as of 15:28, 11 December 2013

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DE - ES - Service Design


 

Objective: The objective of ITIL Service Design is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.

Part of: IT Service Management | ITIL 2011 processes

 

Processes: ITIL Service Design

ITIL Service DesignService Catalogue Management - Service DesignRisk Management - Service DesignCompliance Management - Service DesignService Level Management - Service DesignDesign Coordination - Service DesignSupplier Management - Service DesignCapacity Management - Service DesignAvailability Management - Service DesignIT Service Continuity Management (ITSCM) - Service DesignInformation Security Management - Service DesignArchitecture Management - Service Design
ITIL Service Design - Click on a process for more details

Service Design identifies service requirements and devises new service offerings as well as changes and improvements to existing ones.

As per ITIL 2011, the following main processes are part of the ITIL stage Service Design:

 

Design Coordination
Process Objective: To coordinate all service design activities, processes and resources. Design coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.


Service Catalogue Management
Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.


Service Level Management
Process Objective: To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.


Risk Management
Process Objective: To identify, assess and control risks. This includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.


Capacity Management
Process Objective: To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.


Availability Management
Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed availability targets.


IT Service Continuity Management
Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.


Information Security Management
Process Objective: To ensure the confidentiality, integrity and availability of an organization's information, data and IT services. Information Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.


Compliance Management
Process Objective: To ensure IT services, processes and systems comply with enterprise policies and legal requirements.


Architecture Management
Process Objective: To define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.


Supplier Management
Process Objective: To ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.

 

KPIs | Templates | Roles

 

Downloads

Use the following links to open the process overview of Service Design showing the most important interfaces:

Service Design ITIL
The ITIL discipline Service Design at a glance

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch | español
Image: ITIL 2011 Service Design processes (.JPG)
Author: , IT Process Maps   

 ›  ›  ›  ›  › [...] ›

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