KPIs Configuration Management: Difference between revisions

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'''ITIL Process''': [[ITIL V3 Service Transition|ITIL 2011 Service Transition]] - [[Service Asset and Configuration Management]]
'''ITIL Process''': [[ITIL Service Transition]] - [[Service Asset and Configuration Management]]


'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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|Verification Frequency
|Verification Frequency
|Frequency of physical verifications of CMS contents
|
*Frequency of physical verifications of CMS contents
|-
|-
|Number of Incidents owing to inaccurate CMS Information
|Number of Incidents owing to inaccurate CMS Information
|Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
|
*Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
|-
|-
|Effort for CMS Verifications
|Effort for CMS Verifications
|Average work effort for physical verifications of the CMS contents
|
*Average work effort for physical verifications of the CMS contents
|-
|-
|CMS Coverage
|CMS Coverage
|Percentage of configuration components for which data is kept in the CMS
|
*Percentage of configuration components for which data is kept in the CMS
|-
|-
|Number of unauthorized Changes detected automatically
|Number of unauthorized Changes detected automatically
|Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
|
*Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
|-
|-
|Number of CMS Errors
|Number of CMS Errors
|Number of errors found in the CMS as a result of an audit
|
*Number of errors found in the CMS as a result of an audit
|}
|}


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&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
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Revision as of 15:23, 5 August 2013

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ITIL KPI's Service Asset and Configuration Management
ITIL KPI's Service Asset and Configuration Management


ITIL Process: ITIL Service Transition - Service Asset and Configuration Management

Source: Key Performance Indicators for ITIL Service Asset and Configuration Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Verification Frequency
  • Frequency of physical verifications of CMS contents
Number of Incidents owing to inaccurate CMS Information
  • Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
Effort for CMS Verifications
  • Average work effort for physical verifications of the CMS contents
CMS Coverage
  • Percentage of configuration components for which data is kept in the CMS
Number of unauthorized Changes detected automatically
  • Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
Number of CMS Errors
  • Number of errors found in the CMS as a result of an audit

 

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