KPIs Configuration Management: Difference between revisions

From IT Process Wiki
mNo edit summary
mNo edit summary
Line 1: Line 1:
<seo metakeywords="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" metadescription="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
<itpmch><title>KPIs Configuration Management | IT Process Wiki</title>
<meta name="keywords" content="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" />
<meta name="description" content="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
</itpmch>
<imagemap>
<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|ITIL KPI's Service Asset and Configuration Management
Image:ITIL-Wiki-share.jpg|right|share this page|141px
rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Configuration_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Configuration_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Service%20Asset%20and%20Configuration%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
desc none
</imagemap>
<imagemap>
Image:ITIL-Wiki-deutsch.jpg|ITIL KPI's Service Asset and Configuration Management
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]
desc none
desc none
Line 7: Line 16:
<br style="clear:both;"/>
<br style="clear:both;"/>


'''ITIL Process''': [[ITIL V3 Service Transition|ITIL 2011 Service Transition]] - [[Service Asset and Configuration Management]]
'''ITIL Process''': [[ITIL Service Transition]] - [[Service Asset and Configuration Management]]


'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
Line 20: Line 31:
|-
|-
|Verification Frequency
|Verification Frequency
|Frequency of physical verifications of CMS contents
|
*Frequency of physical verifications of CMS contents
|-
|-
|Number of Incidents owing to inaccurate CMS Information
|Number of Incidents owing to inaccurate CMS Information
|Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
|
*Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
|-
|-
|Effort for CMS Verifications
|Effort for CMS Verifications
|Average work effort for physical verifications of the CMS contents
|
*Average work effort for physical verifications of the CMS contents
|-
|-
|CMS Coverage
|CMS Coverage
|Percentage of configuration components for which data is kept in the CMS
|
*Percentage of configuration components for which data is kept in the CMS
|-
|-
|Number of unauthorized Changes detected automatically
|Number of unauthorized Changes detected automatically
|Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
|
*Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
|-
|-
|Number of CMS Errors
|Number of CMS Errors
|Number of errors found in the CMS as a result of an audit
|
*Number of errors found in the CMS as a result of an audit
|}
|}


<p>&nbsp;</p>
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>


Revision as of 14:23, 5 August 2013

share this pageshare this page on LinkedInshare this page on Twitter
share this page
ITIL KPI's Service Asset and Configuration Management
ITIL KPI's Service Asset and Configuration Management


ITIL Process: ITIL Service Transition - Service Asset and Configuration Management

Source: Key Performance Indicators for ITIL Service Asset and Configuration Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Verification Frequency
  • Frequency of physical verifications of CMS contents
Number of Incidents owing to inaccurate CMS Information
  • Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
Effort for CMS Verifications
  • Average work effort for physical verifications of the CMS contents
CMS Coverage
  • Percentage of configuration components for which data is kept in the CMS
Number of unauthorized Changes detected automatically
  • Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
Number of CMS Errors
  • Number of errors found in the CMS as a result of an audit

 

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=KPIs_Configuration_Management&oldid=8098"