KPIs Capacity Management: Difference between revisions

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'''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[Capacity Management]]
'''ITIL Process''': [[ITIL Service Design]] - [[Capacity Management]]


'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
 
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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|Incidents due to Capacity Shortages
|Incidents due to Capacity Shortages
|Number of incidents occurring because of insufficient service or component capacity
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*Number of incidents occurring because of insufficient service or component capacity
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|Exactness of Capacity Forecast
|Exactness of Capacity Forecast
|Deviation of the predicted capacity development from actual course
|
*Deviation of the predicted capacity development from actual course
|-
|-
|Capacity Adjustments
|Capacity Adjustments
|Number of adjustments to service and component capacities due to changing demand
|
*Number of adjustments to service and component capacities due to changing demand
|-
|-
|Unplanned Capacity Adjustments
|Unplanned Capacity Adjustments
|Number of unplanned increases to service or component capacity as result of capacity bottlenecks
|
*Number of unplanned increases to service or component capacity as result of capacity bottlenecks
|-
|-
|Resolution Time of Capacity Shortage
|Resolution Time of Capacity Shortage
|Resolution time for identified capacity bottlenecks
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*Resolution time for identified capacity bottlenecks
|-
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|Capacity Reserves
|Capacity Reserves
|Percentage of capacity reserves at times of normal and maximum demand
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*Percentage of capacity reserves at times of normal and maximum demand
|-
|-
|Percentage of Capacity Monitoring
|Percentage of Capacity Monitoring
|Percentage of services and infrastructure components under capacity monitoring
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*Percentage of services and infrastructure components under capacity monitoring
|}
|}


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&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
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Revision as of 15:04, 5 August 2013

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ITIL KPI's Capacity Management
ITIL KPI's Capacity Management


ITIL Process: ITIL Service Design - Capacity Management

Source: Key Performance Indicators for ITIL Capacity Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Incidents due to Capacity Shortages
  • Number of incidents occurring because of insufficient service or component capacity
Exactness of Capacity Forecast
  • Deviation of the predicted capacity development from actual course
Capacity Adjustments
  • Number of adjustments to service and component capacities due to changing demand
Unplanned Capacity Adjustments
  • Number of unplanned increases to service or component capacity as result of capacity bottlenecks
Resolution Time of Capacity Shortage
  • Resolution time for identified capacity bottlenecks
Capacity Reserves
  • Percentage of capacity reserves at times of normal and maximum demand
Percentage of Capacity Monitoring
  • Percentage of services and infrastructure components under capacity monitoring

 

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