KPIs Financial Management for IT Services: Difference between revisions
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'''ITIL Process''': [[ITIL | '''ITIL Process''': [[ITIL Service Strategy]] - [[Financial Management]] | ||
'''Source''': Key Performance Indicators for ITIL Financial Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | '''Source''': Key Performance Indicators for ITIL Financial Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
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Revision as of 11:54, 14 July 2013
ITIL Process: ITIL Service Strategy - Financial Management
Source: Key Performance Indicators for ITIL Financial Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Adherence to Budgeting Process | Percent of projects using the standard IT budgeting process |
| Cost-/ Benefit Estimation | Percent of project files containing cost-/ benefit estimates |
| Post Implementation Review | Percent of projects where costs and benefits are verified after implementation |
| Adherence to Approved Budget | Percent of IT expenses exceeding the approved budget |
| Adherence to Project Resources | Percent of expenses exceeding the planned budget for a project |
| Proposals for Cost Optimization | Number of proposals by Financial Management for the optimized use of financial resources |
→ back to: ITIL Key Performance Indicators
