ITIL Implementation - Project Preparation: Difference between revisions
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==== Objectives of this Project Step ==== | |||
Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place: | Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place: | ||
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==== Familiarization with the ITIL Principles ==== | ==== Familiarization with the ITIL Principles ==== | ||
[[Image:thumb_poster_itil-process-map-v3.jpg|frame|left|alt=ITIL Reference Process Model|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL | [[Image:thumb_poster_itil-process-map-v3.jpg|frame|left|alt=ITIL Reference Process Model|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL Reference Process Model (.pdf)]]] | ||
As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL|ITIL principles]], the ways they can be applied, and the benefits they offer. | As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL|ITIL principles]], the ways they can be applied, and the benefits they offer. | ||
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In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services. | In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services. | ||
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The following means lend oneself to get familiar with the ITIL domain: | The following means lend oneself to get familiar with the ITIL domain: | ||
* ITIL books (''see: [[ITIL Implementation - Project Preparation#Resources|Resources]]'') | |||
* ITIL seminars | * ITIL seminars | ||
* [[ITIL Implementation with Process Templates|ITIL reference process models]], ITIL process maps ''(Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map])'' | |||
* [[ITIL Implementation with Process Templates|ITIL reference process models]], ITIL process maps (Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map | |||
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* ensuring that all ITIL processes as a whole work together in a seamless way | * ensuring that all ITIL processes as a whole work together in a seamless way | ||
* providing adequate tools for managing | * providing adequate tools for managing processes | ||
* making sure that the ITIL processes are sufficiently documented | * making sure that the ITIL processes are sufficiently documented | ||
* helping IT staff to improve their processes | * helping IT staff to improve their processes | ||
In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice. | In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice. | ||
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==== Resources ==== | |||
[1] Core Cabinet Office Material 2011 Edition: [http://www.itil-officialsite.com/Publications/Core.aspx www.itil-officialsite.com/Publications] | |||
[2] The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best-management-practice-portfolio www.gov.uk/government/publications] | |||
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<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html> | |||
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[[Category:ITIL V3]][[Category:ITIL implementation]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]] | ||
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Revision as of 11:17, 30 June 2013
<seo metakeywords="itil preparation, itil project preparation" metadescription="As a preparation for any ITIL project, it is essential to familiarize yourself with the ITIL principles. It also helps if a framework to manage processes is in place." />
| Step 1: ITIL Project Preparation |
Objectives of this Project Step
Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:
- Key persons in charge of the project are familiar with the ITIL principles
- A Process Management framework is in operation
Familiarization with the ITIL Principles
As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the ITIL principles, the ways they can be applied, and the benefits they offer.
In the long term it will not be sufficient to rely solely upon external consulting knowledge: The acceptance of an ITIL project within the IT organization is dramatically increased by own colleagues being in a position to competently communicate the benefits, and to explain the steps required to implement a functioning IT Service Management.
In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.
The following means lend oneself to get familiar with the ITIL domain:
- ITIL books (see: Resources)
- ITIL seminars
- ITIL reference process models, ITIL process maps (Example: The ITIL Process Map)
Establishing ITIL Process Management
In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an ISO 20000 certification.
Ideally, there is some sort of existing Process or Quality Management function in the business which can be entrusted with managing the ITIL processes as well. It will be responsible for
- ensuring that all ITIL processes as a whole work together in a seamless way
- providing adequate tools for managing processes
- making sure that the ITIL processes are sufficiently documented
- helping IT staff to improve their processes
In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.
Resources
[1] Core Cabinet Office Material 2011 Edition: www.itil-officialsite.com/Publications
[2] The Cabinet Office Best Management Practice Portfolio: www.gov.uk/government/publications
Following Project Activity:
→ ITIL Implementation - Step 2: Definition of the IT Service Structure
