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<seo metakeywords="itil wiki, wiki itil, itil v3 wiki" metadescription="IT Process Wiki: The ITIL Wiki is about ITIL 2011, ITIL V3 & V2, ISO/IEC 20000 and IT Service Management (ITSM)." />
<seo metakeywords="itil wiki, wiki itil, itil 2011 wiki, itil v3 wiki, itil wiki english, itil wiki process, it process wiki" metadescription="IT Process Wiki: The ITIL Wiki is about ITIL 2011, ITIL V3 & V2, ISO/IEC 20000 and IT Service Management (ITSM)." />
__NOTOC__


==IT Process Wiki: The ITIL Wiki==
==ITIL Wiki==
 
ITIL Wiki: '''The IT Process Wiki is about the IT Infrastructure Library ITIL&reg;''' (ITIL 2011, ITIL V3 & V2), ISO 20000 and IT Service Management (ITSM). It is intended to promote more widespread use of Best Practice by IT professionals. [[Main Page#ITIL|['''1''']]]
The IT Process Wiki is about ITIL V3 (ITIL 2011 & ITIL 2007), ITIL V2, ISO 20000 and IT Service Management (ITSM). It is intended to promote more widespread use of Best Practice by IT professionals. [[Main Page#Notes|['''1''']]]


This ITIL Wiki is run and sponsored by IT Process Maps, creators of the [https://en.it-processmaps.com/products/itil-process-map.html '''ITIL Process Map'''].
This ITIL Wiki is run and sponsored by IT Process Maps, creators of the [https://en.it-processmaps.com/products/itil-process-map.html '''ITIL Process Map'''].
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{|
{|
|-
|-
|width="70%" |The ITIL Wiki, German Version:
|width="65%" |The ITIL Wiki, German Version:
|[https://wiki.de.it-processmaps.com Wiki ITIL (Deutsch)]
|[https://wiki.de.it-processmaps.com Wiki ITIL (Deutsch)]
|-
|-
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|[https://wiki.es.it-processmaps.com el Wiki de ITIL (en español)]
|[https://wiki.es.it-processmaps.com el Wiki de ITIL (en español)]
|-
|-
|The most relevant news - Update of the ITIL Wiki to ITIL 2011:
|The most relevant news on ITIL and ITIL 2011:
|[[ITIL Wiki News]]
|[[ITIL Wiki News]]
|}
|}


<p>&nbsp;</p>
<p>&nbsp;</p>
__TOC__


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====The ITIL Wiki: All about ITIL 2011 (ITIL V3 2011 Edition)====
==[[ITIL Processes]]==
'''The ITIL Wiki: All about ITIL 2011 (ITIL V3 2011 Edition)'''


The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle.
The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle.
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<p>&nbsp;</p>
<p>&nbsp;</p>


Revised and enhanced - the most sought-after [[ITIL-Checklists|ITIL Templates and Checklists]]. Free resources for ITIL 2011 and ISO 20000: Officially ITIL&reg; licensed [[ITIL-Checklists#ITIL 2011 Templates|ITIL 2011 Templates]]!
==[[ITIL 2011]]==
* ITIL 2011 vs. ITIL V3 2007 - The main [[ITIL 2011|changes and differences between ITIL V3 2007 and ITIL 2011]].
 
<p>&nbsp;</p>
 
==[[ITIL-Checklists|ITIL Templates]]==
* Revised and enhanced - the most sought-after [[ITIL-Checklists|ITIL Templates and Checklists]], explaining the most important ITIL process outputs in detail.  
* Free resources for ITIL 2011 and ISO 20000: Officially ITIL&reg; licensed [[ITIL-Checklists#ITIL 2011 Templates|ITIL 2011 Templates]].
 
<p>&nbsp;</p>
 
==[[ITIL Roles|ITIL Roles]]==
* Definitions of roles and responsibilities: The main characteristics of specific [[ITIL Roles|ITIL roles according to ITIL V3 2011 edition]].
* New: Detailed responsibility matrices, following the commonly known RACI model, for all ITIL processes and sub-processes. Example: The [[Incident Management#RACI-Matrix-Incident-Management|RACI matrix for Incident Management]].


<p>&nbsp;</p>
<p>&nbsp;</p>


New: ITIL 2011 vs. ITIL V3 2007 - The main [[ITIL 2011|changes and differences between ITIL V3 2007 and ITIL 2011]].
==[[ITIL Glossary]]==
* The [[ITIL Glossary]] with the most popular and essential [[ITIL Glossary#ITIL Glossary A-Z|terms used in ITIL&reg; and IT Service Management (ITSM)]].
* The glossary provides you with definitions for the most important [[ITIL Glossary#All ITIL Terms|ITIL glossary terms and acronyms]] (ITIL versions 2011, V3 and V2).
* Related contents of the ITIL Wiki, like ITIL process descriptions, role definitions and ITIL templates can be reached via links.


<p>&nbsp;</p>
<p>&nbsp;</p>
<br style="clear:both;"/>


== The ITIL Wiki: Contents ==
==[[ITIL Implementation]]==
* Adopting ITIL in practice: A tried and tested approach to [[ITIL Implementation|implementing ITIL]].
* The [[ITIL Implementation#ITIL Implementation in 10 Steps|ITIL Implementation Guide in 10 Steps]] gives detailed instructions on how to set up and carry out ITIL implementation projects. It can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.
 
<p>&nbsp;</p>
 
==The ITIL Wiki: Contents==


{|
{|
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|-
|-
| valign="top" |[[ITIL Processes]]
| valign="top" |[[ITIL Processes]]
|Detailed ITIL Process Descriptions (ITIL V3 2007/ ITIL 2011). ITIL process overviews in pdf format for download.
|Detailed ITIL process descriptions - ITIL V3 (ITIL 2011 / ITIL 2007) and ITIL V2. Process overviews in pdf format for download.
|-
|-
| valign="top" |[[ITIL Glossary]]
| valign="top" |[[ITIL Glossary]]
|Navigable ITIL Glossary offering direct access to all ITIL terms, ITIL process definitions and roles
|Navigable ITIL glossary offering direct access to all ITIL terms, ITIL process definitions and roles
|-
|-
| valign="top" |[[ITIL 2011|ITIL 2011 vs. ITIL V3 2007]]
| valign="top" |[[ITIL 2011|ITIL 2011 vs. ITIL V3 2007]]
|Comparison between ITIL 2011 and ITIL V3 2007 ("ITIL Version 3") - the Main Changes and Differences
|Comparison between ITIL 2011 and ITIL V3 2007 ("ITIL Version 3") - the main changes and differences
|-
|-
| valign="top" |[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V3 vs. ITIL V2]]
| valign="top" |[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V3 vs. ITIL V2]]
|Comparison between ITIL V3 and ITIL V2 - the Main Changes and Differences
|Comparison between ITIL V3 and ITIL V2 - the main changes and differences
|-
|-
|[[ITIL-Checklists|ITIL Templates & Checklists]]  
|[[ITIL-Checklists|ITIL Templates & Checklists]]  
|A Comprehensive Collection of ITIL Checklists and ITIL Templates
|A comprehensive collection of ITIL checklists and ITIL templates
|-
|-
|[[Roles within ITIL V3|ITIL Roles]]
|[[ITIL Roles|ITIL Roles]]
|Definitions of the ITIL Roles and Responsibilities
|Definitions of the ITIL roles and responsibilities
|-
|-
|[[ITIL Key Performance Indicators|ITIL KPIs]]
|[[ITIL Key Performance Indicators|ITIL KPIs]]
|ITIL Key Performance Indicators
|ITIL key performance indicators (KPI). A list of metrics for measuring ITIL process outcomes
|-
|-
|[[ITIL Implementation]]
|[[ITIL Implementation]]
|ITIL Implementation in 10 Steps
|ITIL Implementation in 10 Steps. Guidance on how to set up and carry out ITIL/ ITSM projects
|-
|-
| style="border-bottom:1px solid grey;" |[[ITIL Implementation with Process Templates|ITIL Process Templates]]
| style="border-bottom:1px solid grey;" |[[ITIL Implementation with Process Templates|ITIL Process Templates]]
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==The People behind the ITIL Wiki==
==The People behind the ITIL Wiki==


=====IT Process Maps GbR=====
'''IT Process Maps'''
[[Image:Stefan_0370sw_klein.jpg|thumb|right|150px|Stefan Kempter,<br /> IT Process Maps]]
[[Image:Andrea-Kempter-ITIL-Wiki.jpg|thumb|right|150px|Andrea Kempter,<br /> IT Process Maps]]


IT Process Maps GbR, founded in 2006, specializes in the provision of Reference Process Models for the IT organization based on time-tested Best-Practice recommendations.
[[Image:ITIL-Wiki-Stefan-Kempter.jpg|thumb|right|150px|Stefan Kempter,<br /> IT Process Maps, DEU.<br /> [http://www.linkedin.com/in/stefankempter Stefan@LinkedIn]]]
[[Image:ITIL-Wiki-Andrea-Kempter.jpg|thumb|right|150px|Andrea Kempter,<br /> IT Process Maps, DEU.<br /> [http://www.linkedin.com/in/andreakempter Andrea@LinkedIn]]]
 
IT Process Maps GbR, founded in 2006, specializes in the provision of '''Reference Process Models ("ITIL process templates")''' for the IT organization based on time-tested Best-Practice recommendations.


Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:
Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:
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<p>&nbsp;</p>
<p>&nbsp;</p>


The ''ITIL&reg; Process Map'' (ITIL Process Map V3 2011 Edition) and ITIL version 2 is available
The '''ITIL&reg; Process Map''' (ITIL Process Map V3 2011 Edition) is available
* As a complete [https://en.it-processmaps.com/products/itil-process-map-visio.html process model for Microsoft Visio&trade;] - in an [https://en.it-processmaps.com/news/itil-process-map-visio-2010.html upgraded version for MS Visio 2010].
* As a complete [https://en.it-processmaps.com/products/itil-process-map-visio.html process model for Microsoft Visio&trade;] - in an [https://en.it-processmaps.com/news/itil-process-map-visio-2010.html upgraded version for MS Visio 2010/ MS Visio 2013].
* As an [https://en.it-processmaps.com/products/itil-process-map-aris.html ITIL Reference Model for ARIS&trade;].
* As an [https://en.it-processmaps.com/products/itil-process-map-aris.html ITIL Reference Model for ARIS&trade;].
* And for iGrafx&reg; Flowcharter&trade;/ Process&trade;, PRIMERO, and IBM&reg; Rational&reg;.
* And for iGrafx&reg; Flowcharter&trade;/ Process&trade;, PRIMERO, and IBM&reg; Rational&reg;.


The ITIL 2011 Edition of the ITIL process model covers all five ITIL core disciplines with the complete ITIL 2011 Service Lifecycle.
The process model covers all five ITIL core disciplines with the complete ITIL 2011 Service Lifecycle.  


<p>&nbsp;</p>
<p>&nbsp;</p>


=====<span id="ITIL-Wiki-Trevor">Lea-Cox &amp; Associates</span>=====
The ITIL Process Map on which this ITIL Wiki is based, has successfully passed a thorough review by APMG, resulting in the awarding of the '''ITIL&reg; Licensed Product''' logo.
 
<p>&nbsp;</p>
 
{|
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|width="60%"| <html>
<script type="text/javascript" src="https://apis.google.com/js/plusone.js"></script>
<div class="g-plus" data-width="450" data-height="69" data-href="//plus.google.com/115458311115349334941" data-rel="publisher"></div>
</html>
|&nbsp;'''IT Process Maps''' on&nbsp;[[Image:Google-plus-logo.png|50px|alt=IT Process Maps Google+|link=https://plus.google.com/115458311115349334941?rel=publisher|IT Process Maps on Google+]]
|}
 
<p>&nbsp;</p>
 
'''Lea-Cox &amp; Associates'''


[[Image:Trevor-itil-wiki.jpg|thumb|right|150px|Trevor Lea-Cox,<br /> Lea-Cox & Associates]]
[[Image:Trevor-itil-wiki.jpg|thumb|right|150px|Trevor Lea-Cox,<br /> Lea-Cox & Associates]]
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LCA has deep experience in Service Management (SM) and its underlying dynamics, also of the architecture of business and in particular Enterprise Architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage
LCA has deep experience in Service Management (SM) and its underlying dynamics, also of the architecture of business and in particular Enterprise Architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage


* An appropriate Service Management System
* An appropriate Service Management System.
* The right Business Services for an organization
* The right Business Services for an organization.


Together with IT Process Maps GbR, LCA developed an enhanced [http://esmarchitecture.com/products/process-templates-for-managing-services.html Service Management Architecture for IBM&reg; Rational&reg; System Architect&reg;].
Together with IT Process Maps, LCA developed an enhanced [http://esmarchitecture.com/products/process-templates-for-managing-services.html Service Management Architecture for IBM&reg; Rational&reg; System Architect&reg;].


<p>&nbsp;</p>
<p>&nbsp;</p>


== <small>Notes</small> ==
----
'''<span id="ITIL">Notes</span>'''
 
<small>''[1] ITIL&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.''</small>
<small>''[1] ITIL&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.''</small>
<p>&nbsp;</p>
'''<span id="ITIL-Wiki-Authors">Authors</span>'''
<html><small><em><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" />&nbsp; By: Stefan Kempter - Profile on Google+</a> &nbsp; and &nbsp;
<a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" />&nbsp; By: Andrea Kempter - Profile on Google+</a></small></em></html>
----
<p>&nbsp;</p>
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<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" itemprop="url"><span itemprop="title">ITIL Processes</span></a> ›
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<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Roles" itemprop="url"><span itemprop="title">ITIL Roles</span></a> ›
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</span>
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Revision as of 17:56, 15 June 2013

<seo metakeywords="itil wiki, wiki itil, itil 2011 wiki, itil v3 wiki, itil wiki english, itil wiki process, it process wiki" metadescription="IT Process Wiki: The ITIL Wiki is about ITIL 2011, ITIL V3 & V2, ISO/IEC 20000 and IT Service Management (ITSM)." />

ITIL Wiki

ITIL Wiki: The IT Process Wiki is about the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2), ISO 20000 and IT Service Management (ITSM). It is intended to promote more widespread use of Best Practice by IT professionals. [1]

This ITIL Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map.

The ITIL Wiki, German Version: Wiki ITIL (Deutsch)
The ITIL Wiki, Spanish Version: el Wiki de ITIL (en español)
The most relevant news on ITIL and ITIL 2011: ITIL Wiki News

 

Error: Invalid coordinate at line 3, must be a number.

ITIL Processes

The ITIL Wiki: All about ITIL 2011 (ITIL V3 2011 Edition)

The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle.

Take a look at the following pages on the ITIL stages, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

 

ITIL 2011

 

ITIL Templates

 

ITIL Roles

 

ITIL Glossary

 

ITIL Implementation

  • Adopting ITIL in practice: A tried and tested approach to implementing ITIL.
  • The ITIL Implementation Guide in 10 Steps gives detailed instructions on how to set up and carry out ITIL implementation projects. It can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.

 

The ITIL Wiki: Contents

What is ITIL? ITIL Knowledge: Reference material on ITIL and IT Service Management
ITIL Processes Detailed ITIL process descriptions - ITIL V3 (ITIL 2011 / ITIL 2007) and ITIL V2. Process overviews in pdf format for download.
ITIL Glossary Navigable ITIL glossary offering direct access to all ITIL terms, ITIL process definitions and roles
ITIL 2011 vs. ITIL V3 2007 Comparison between ITIL 2011 and ITIL V3 2007 ("ITIL Version 3") - the main changes and differences
ITIL V3 vs. ITIL V2 Comparison between ITIL V3 and ITIL V2 - the main changes and differences
ITIL Templates & Checklists A comprehensive collection of ITIL checklists and ITIL templates
ITIL Roles Definitions of the ITIL roles and responsibilities
ITIL KPIs ITIL key performance indicators (KPI). A list of metrics for measuring ITIL process outcomes
ITIL Implementation ITIL Implementation in 10 Steps. Guidance on how to set up and carry out ITIL/ ITSM projects
ITIL Process Templates ITIL Implementation based on ITIL Templates
ISO 20000 ISO/IEC 20000 Certification for IT Organizations
Process Management ITIL Process Management techniques - implementing and retaining Best Practice principles
Project Management Essential also for your ITIL project: Basic knowledge, checklists and tips for Project Management
ITSM Events Public calendar of Service Management events throughout the world

 

The People behind the ITIL Wiki

IT Process Maps

Stefan Kempter,
IT Process Maps, DEU.
Stefan@LinkedIn
Andrea Kempter,
IT Process Maps, DEU.
Andrea@LinkedIn

IT Process Maps GbR, founded in 2006, specializes in the provision of Reference Process Models ("ITIL process templates") for the IT organization based on time-tested Best-Practice recommendations.

Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:

The ITIL Process Map is a professional, complete and well-structured ITIL process model. We designed it

  • To give our customers an easy access into ITIL.
  • To enable them to take their ITIL or ISO/IEC 20000 initiative into their own hands, reducing the need for external consulting.

 

The ITIL® Process Map (ITIL Process Map V3 2011 Edition) is available

The process model covers all five ITIL core disciplines with the complete ITIL 2011 Service Lifecycle.

 

The ITIL Process Map on which this ITIL Wiki is based, has successfully passed a thorough review by APMG, resulting in the awarding of the ITIL® Licensed Product logo.

 

  IT Process Maps on IT Process Maps Google+

 

Lea-Cox & Associates

Trevor Lea-Cox,
Lea-Cox & Associates

Lea-Cox & Associates (LCA) started out in 1998 as a consultancy focused on Service Management and Intangible Value Management.

LCA has deep experience in Service Management (SM) and its underlying dynamics, also of the architecture of business and in particular Enterprise Architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage

  • An appropriate Service Management System.
  • The right Business Services for an organization.

Together with IT Process Maps, LCA developed an enhanced Service Management Architecture for IBM® Rational® System Architect®.

 

Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

 

Authors

  and  

 

 ›  ›  ›  ›  ›

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