ITIL Technical Management: Difference between revisions
| Line 10: | Line 10: | ||
<p> </p> | <p> </p> | ||
''ITIL Technical Management'' provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required. | ==<span id="ITIL Technical Management">Overview</span>== | ||
'''Objective''': ''ITIL Technical Management'' provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required. | |||
'''Part of''': [[ITIL V3 Service Operation|Service Operation]] | '''Part of''': [[ITIL V3 Service Operation|Service Operation]] | ||
| Line 18: | Line 20: | ||
<p> </p> | <p> </p> | ||
== | == Process Description == | ||
Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure. | Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure. | ||
| Line 28: | Line 29: | ||
This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role. | This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role. | ||
The process overview of [[Media:Itil-technical-management.jpg|ITIL Technical Management]] | |||
is showing the most important interfaces (see Figure 1). | |||
<p> </p> | <p> </p> | ||
==== | == Sub-Processes == | ||
No sub-processes are specified for [[ITIL Technical Management]]. | |||
<p> </p> | <p> </p> | ||
== | == Roles | Responsibilities == | ||
;<span id="Technical Analyst">Technical Analyst - Process Owner</span> | ;<span id="Technical Analyst">Technical Analyst - Process Owner</span> | ||
:The Technical Analyst is | :The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure. | ||
<p> </p> | <p> </p> | ||
| Line 74: | Line 70: | ||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]] | ||
<!-- --- --> | <!-- --- --> | ||
Revision as of 12:30, 22 January 2012
<seo metakeywords="itil technical management, technical management itil" metadescription="Technical Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Technical Management." />
Overview
Objective: ITIL Technical Management provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.
Part of: Service Operation
Process Owner: Technical Analyst
Process Description
Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.
While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the ITIL Process Map V3.
This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.
The process overview of ITIL Technical Management is showing the most important interfaces (see Figure 1).
Sub-Processes
No sub-processes are specified for ITIL Technical Management.
Roles | Responsibilities
- Technical Analyst - Process Owner
- The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.
| Responsibility Matrix: ITIL Technical Management | |
| ITIL Role / Sub-Process | Technical Analyst |
|---|---|
| Technical Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.
