KPIs Supplier Management: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Design]] - [[Supplier Management]] | '''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[Supplier Management]] | ||
'''Source''': Key Performance Indicators for ITIL Supplier Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map | '''Source''': Key Performance Indicators for ITIL Supplier Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
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|Number of | |Number of agreed UCs | ||
|Percentage of contracts underpinned by UCs | |Percentage of contracts underpinned by UCs | ||
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|Number of conducted contract and supplier reviews | |Number of conducted contract and supplier reviews | ||
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|Number of | |Number of identified Contract Breaches | ||
|Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) | |Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs Supplier Management]] | [[Category:ITIL V3|KPIs Supplier Management]] | ||
[[Category:ITIL 2011|KPIs Supplier Management]] | |||
[[Category:KPI (ITIL)|Supplier Management KPIs]] | [[Category:KPI (ITIL)|Supplier Management KPIs]] | ||
[[Category:Service Design|KPIs Supplier Management]] | [[Category:Service Design|KPIs Supplier Management]] | ||
[[Category:Supplier Management|KPIs Supplier Management]] | [[Category:Supplier Management|KPIs Supplier Management]] | ||
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Revision as of 12:04, 22 December 2011
<seo metakeywords="kpi supplier management, kpis supplier management, itil supplier management kpi, kpi vendor management" metadescription="Supplier Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Design - Supplier Management
Source: Key Performance Indicators for ITIL Supplier Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of agreed UCs | Percentage of contracts underpinned by UCs |
| Number of Contract Reviews | Number of conducted contract and supplier reviews |
| Number of identified Contract Breaches | Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) |
→ back to: ITIL Key Performance Indicators
