ITIL CSI - Continual Service Improvement: Difference between revisions
From IT Process Wiki
mNo edit summary |
|||
| Line 1: | Line 1: | ||
<seo metakeywords="continual service improvement, itil csi, itil continual service improvement, csi itil, csi process" metadescription=" | <seo metakeywords="continual service improvement, itil csi, itil continual service improvement, csi itil, csi process" metadescription="ITIL CSI: Definition - Processes - Additional information on Continual Service Improvement: ITIL Roles, Checklists, KPIs..." /> | ||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki-de-es.jpg|DE - ES - Continual Service Improvement (ITIL CSI)|100px | Image:ITIL-Wiki-de-es.jpg|DE - ES - Continual Service Improvement (ITIL CSI)|100px | ||
| Line 11: | Line 11: | ||
== ITIL Continual Service Improvement (CSI): Overview == | == ITIL Continual Service Improvement (CSI): Overview == | ||
''' | The ''Continual Service Improvement (CSI)'' process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000. | ||
'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]] | '''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]] | ||
<p> </p> | |||
== Processes | == Processes: ITIL Continual Service Improvement == | ||
<imagemap> | <imagemap> | ||
Image:Overview_continual_service_improvement_csi_itilv3.jpg|left|ITIL Continual Service Improvement (ITIL CSI) - Click on a process for more details|466px|thumb | Image:Overview_continual_service_improvement_csi_itilv3.jpg|left|ITIL Continual Service Improvement (ITIL CSI) - Click on a process for more details|466px|thumb|alt=ITIL Continual Service Improvement - ITIL CSI | ||
rect | rect 17 74 118 141 [[Service Review|Service Review - ITIL CSI / ITIL Continual Service Improvement]] | ||
rect | rect 124 156 223 227 [[Process Evaluation|Process Evaluation - ITIL CSI / ITIL Continual Service Improvement]] | ||
rect | rect 230 239 329 308 [[Definition of Improvement Initiatives|Definition of CSI Initiatives - ITIL CSI / ITIL Continual Service Improvement]] | ||
rect 335 | rect 335 322 434 392 [[CSI Monitoring|CSI Monitoring - ITIL CSI / ITIL Continual Service Improvement]] | ||
desc bottom-left | desc bottom-left | ||
</imagemap> | </imagemap> | ||
As per '''ITIL 2011''', the following processes are part of the ITIL stage [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement (CSI)]]: | |||
<p> </p> | |||
;[[Service | ;[[Service Review|Service Review]] | ||
:Process Objective: To | :Process Objective: To review business services and infrastructure services on a regular basis. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible. | ||
;[[Process Evaluation|Process Evaluation]] | ;[[Process Evaluation|Process Evaluation]] | ||
| Line 39: | Line 41: | ||
:Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation. | :Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation. | ||
;[[CSI Monitoring|CSI | ;[[CSI Monitoring|Monitoring of CSI Initiatives]] | ||
:Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary. | :Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary. | ||
<p> </p> | |||
== | == Additional Information on Continual Service Improvement (CSI) == | ||
* [[ITIL KPIs Continual Service Improvement|KPIs for Continual Service Improvement (CSI)]] | |||
* [[ITIL-Checklists#Checklists ITIL V3 CSI - Continual Service Improvement|Checklists for Continual Service Improvement (CSI)]] | |||
* [[Roles within ITIL V3#ITIL V3 roles within Continual Service Improvement|ITIL Roles within Continual Service Improvement (CSI)]] | |||
<p> </p> | |||
== Downloads == | |||
== | ==== Overview CSI ==== | ||
{| | |||
| valign="top" | | |||
Use the following links to open the process overview of Continual Service Improvement (CSI) showing the most important interfaces: | |||
* [[Media:Itil-csi.jpg|Continual Service Improvement - ITIL CSI (.JPG)]] | |||
* [https://wiki.en.it-processmaps.com/images/pdf/csi-continual-service-improvement-itil-v3.pdf Continual Service Improvement - ITIL CSI (.PDF)]'' | |||
| valign="top" | | |||
[[Image:Itil-csi.jpg|thumb|175px|left|none|alt=Continual Service Improvement ITIL|The ITIL discipline CSI at a glance]] | |||
|- | |||
|} | |||
< | <p> </p> | ||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|5]][[Category:Continual Service Improvement|!]] | ||
<!-- --- --> | <!-- --- --> | ||
Revision as of 20:20, 21 December 2011
<seo metakeywords="continual service improvement, itil csi, itil continual service improvement, csi itil, csi process" metadescription="ITIL CSI: Definition - Processes - Additional information on Continual Service Improvement: ITIL Roles, Checklists, KPIs..." />
ITIL Continual Service Improvement (CSI): Overview
The Continual Service Improvement (CSI) process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.
Part of: IT Service Management
Processes: ITIL Continual Service Improvement
As per ITIL 2011, the following processes are part of the ITIL stage Continual Service Improvement (CSI):
- Service Review
- Process Objective: To review business services and infrastructure services on a regular basis. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible.
- Process Evaluation
- Process Objective: To evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.
- Definition of CSI Initiatives
- Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
- Monitoring of CSI Initiatives
- Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
Additional Information on Continual Service Improvement (CSI)
- KPIs for Continual Service Improvement (CSI)
- Checklists for Continual Service Improvement (CSI)
- ITIL Roles within Continual Service Improvement (CSI)
Downloads
Overview CSI
|
Use the following links to open the process overview of Continual Service Improvement (CSI) showing the most important interfaces: |
 |
