Service Catalogue Management: Difference between revisions

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<seo metakeywords="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" metadescription="Service Catalogue Management: ITIL process definition - Sub-processes - Terms - Additional information on Service Catalogue Management." />
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== ITIL Service Catalogue Management: Overview ==
<p>&nbsp;</p>


'''Process Objective''': To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
==<span id="ITIL Service Catalogue Management">Overview</span>==
 
''ITIL Service Catalogue Management'' aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.


'''Part of''': [[ITIL V3 Service Design|Service Design]]
'''Part of''': [[ITIL V3 Service Design|Service Design]]


'''Process Owner''': [[Service Catalogue Management#Additional Information on Service Catalogue Management|Service Catalogue Manager]]
'''Process Owner''': [[Service Catalogue Management#Service Catalogue Manager|Service Catalogue Manager]]
 
<p>&nbsp;</p>
 
== Process Description ==


[[Image:Service-catalogue-management.jpg|right|thumb|375px|alt=Service Catalogue Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]]


== ITIL Service Catalogue Management: Process Definition ==
Service Catalogue Management was added as a new process in ITIL V3. In the previous ITIL version, the Service Level Management process mentioned the concept of a [[Service Catalogue Management#Service Catalogue|Service Catalogue]].


[[Image:Service-catalogue-management.jpg|thumb=overview_service_catalogue_management_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]]
ITIL V3 takes this concept further, introducing a dedicated process to ensure that the [[Service Catalogue Management#Required Modifications to Service Catalogue|Service Catalogue is up-to-date]] and contains reliable information.


Service Catalogue Management was added as a new process in ITIL V3. In ITIL V2, the [[Service Level Management - ITIL V2|Service Level Management]] process mentioned the concept of a [[Service Catalogue Management#Service Catalogue|Service Catalogue]].
A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by [[Service Level Management#SLA|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA|OLAs]] or [[Supplier Management#UC|UCs]]).


ITIL V3 takes this concept further, introducing a dedicated process to ensure that the [[Service Catalogue Management#Required Modifications to Service Catalogue|Service Catalogue is up-to-date]] and contains reliable information. ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by [[Service Level Management#SLA|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA|OLAs]] or [[Supplier Management#UC|UCs]]).
In '''''ITIL 2011''''' the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of [[Media:Service-catalogue-management.jpg|Service Catalogue Management (.JPG)]] is showing the most important interfaces (see Figure 1).


=== Sub-Processes ===
<p>&nbsp;</p>
 
== Sub-Processes ==


No sub-processes are specified for [[Service Catalogue Management]].
No sub-processes are specified for [[Service Catalogue Management]].
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===== Downloads =====
<p>&nbsp;</p>


Use the following links to open the process overview of Service Catalogue Management showing the most important interfaces:
== Definitions ==


* [[Media:Service-catalogue-management.jpg|Service Catalogue Management (.JPG)]]
The following ITIL terms and acronyms (''information objects'') are used in Service Catalogue Management to represent process outputs and inputs:
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management (.PDF)]''


 
<p>&nbsp;</p>
=== ITIL Terms: Service Catalogue Management ===


;<span id="Required Modifications to Service Catalogue">Required Modifications to Service Catalogue</span>
;<span id="Required Modifications to Service Catalogue">Required Modifications to Service Catalogue</span>
:A request from a Service Management process to change the Service Catalogue. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.  
:A request from a Service Management process to change the [[Service Catalogue Management#Service Catalogue|Service Catalogue]]. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.  


;<span id="Service Catalogue">Service Catalogue</span>
;<span id="Service Catalogue">Service Catalogue</span>
:A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
:A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the [[Service Portfolio Management#Service Portfolio|Service Portfolio]] published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
 
<p>&nbsp;</p>
 
== Checklists ==
 
* [[Checklist Service Catalogue]]
 
<p>&nbsp;</p>
 
== Roles | Responsibilities ==
 
;<span id="Service Catalogue Manager">Service Catalogue Manager - Process Owner</span>
:The Service Catalogue Manager is responsible for maintaining the [[Service Catalogue Management#Service Catalogue|Service Catalogue]], ensuring that all information within the Service Catalogue is accurate and up-to-date.
 
<p>&nbsp;</p>


{| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
|-
| valign="top"  colspan="2" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: Service Catalogue Management'''
|-
! width="65%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process
! style="background:#ffffee;" | [[Service Catalogue Management#Service Catalogue Manager|Service Catalogue Manager]]
|-
| align="left" |[[Service Catalogue Management]]<br /> ''(no sub-processes specified)''
| A[[Service Catalogue Management#Accountable|<small>[1]</small>]]R[[Service Catalogue Management#Responsible|<small>[2]</small>]]
|-
|}


== Additional Information on Service Catalogue Management ==
<p>&nbsp;</p>


==== ITIL Roles ====
'''Remarks'''


;Service Catalogue Manager - Process Owner
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Service Catalogue Management process.</span>
:The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.


<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Service Catalogue Management.</span>


<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Design|Service Design]] > [[Service Catalogue Management|Service Catalogue Management]]</small></i>
<p>&nbsp;</p>


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Revision as of 11:43, 25 November 2011

<seo metakeywords="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" metadescription="Service Catalogue Management: ITIL process definition - Sub-processes - Terms - Additional information on Service Catalogue Management." />

DE - ES - Service Catalogue Managementdiese Seite auf Deutschesta página en español
DE - ES - Service Catalogue Management


 

Overview

ITIL Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.

Part of: Service Design

Process Owner: Service Catalogue Manager

 

Process Description

Service Catalogue Management ITIL
Service Catalogue Management

Service Catalogue Management was added as a new process in ITIL V3. In the previous ITIL version, the Service Level Management process mentioned the concept of a Service Catalogue.

ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information.

A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by SLAs) and Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs).

In ITIL 2011 the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of Service Catalogue Management (.JPG) is showing the most important interfaces (see Figure 1).

 

Sub-Processes

No sub-processes are specified for Service Catalogue Management.

 

Definitions

The following ITIL terms and acronyms (information objects) are used in Service Catalogue Management to represent process outputs and inputs:

 

Required Modifications to Service Catalogue
A request from a Service Management process to change the Service Catalogue. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
Service Catalogue
A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.

 

Checklists

 

Roles | Responsibilities

Service Catalogue Manager - Process Owner
The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.

 

Responsibility Matrix: Service Catalogue Management
ITIL Role / Sub-Process Service Catalogue Manager
Service Catalogue Management
(no sub-processes specified) 		A[1]R[2]

 

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Service Catalogue Management process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Service Catalogue Management.

 

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