IT Operations Management: Difference between revisions

From IT Process Wiki
mNo edit summary
mNo edit summary
Line 1: Line 1:
<seo metakeywords="itil operations management, it operations management, operations management itil" metadescription="IT Operations Management: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Management." />
<imagemap>
<imagemap>
Image:ITIL-Wiki-de-es.jpg|IT Operations Management|100px
Image:ITIL-Wiki-de-es.jpg|DE - ES - IT Operations Management|100px
rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/IT_Operations_Management diese Seite auf Deutsch]
rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/IT_Operations_Management diese Seite auf Deutsch]
rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_las_Operaciones_de_TI esta página en español]
rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_las_Operaciones_de_TI esta página en español]
Line 7: Line 8:
<br style="clear:both;"/>
<br style="clear:both;"/>


== ITIL IT Operations Management: Overview ==
<p>&nbsp;</p>
The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.


'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
<p>&nbsp;</p>


'''Part of''': [[ITIL V3 Service Operation|Service Operation (Servicebetrieb)]]
'''Part of''': [[ITIL V3 Service Operation|Service Operation]], ITIL 2007


'''Process Owner''': [[IT Operations Management#Additional Information on IT Operations Management|IT Operations Manager]]
'''Process Owner''': [[IT Operations Management#IT Operations Manager|IT Operations Manager]]


<p>&nbsp;</p>


== ITIL IT Operations Management: Process Definition ==
== IT Operations Management ==


<imagemap>
==== Process Description ====
Image:overview_it_operations_management_itilv3_thumb.jpg|left|ITIL IT Operations Management|350px|thumb
default [https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf IT Operations Management ITIL (.pdf)]
desc bottom-left
</imagemap>


IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.
IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.  
No sub-processes are specified for [[IT Operations Management|IT Operations Management according to ITIL V3]].  


[[Image:It-operations-management.jpg|right|thumb|375px|alt=IT Operations Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf ITIL Operations Management]]]
Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.


''Download: [https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf IT Operations Management - Process Overview (.PDF)]''
<p>&nbsp;</p>


<br style="clear:both;"/>
<span id="Sub-Processes">''No sub-processes are specified for [[IT Operations Management]].''</span>


== Additional Information on IT Operations Management ==
<p>&nbsp;</p>


==== ITIL Roles ====
''Remark'': IT Operations Management is covered within [[IT Operations Control]] in ITIL 2011.  
 
;IT Operations Manager - Process Owner
:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities, which include Operations Control and Facilities Management.
 
;IT Operator
:IT Operators are the staff who perform the day-to-day operational activities.
:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.


<p>&nbsp;</p>


==== ITIL Roles ====


;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>
:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.


<p>&nbsp;</p>


<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Management|!]]
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|IT Operations Control]][[Category:IT Operations Control|!]]
<!-- --- -->
<!-- --- -->

Revision as of 10:46, 20 October 2011

<seo metakeywords="itil operations management, it operations management, operations management itil" metadescription="IT Operations Management: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Management." />

DE - ES - IT Operations Managementdiese Seite auf Deutschesta página en español
DE - ES - IT Operations Management


 

The objective of IT Operations Management is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.

 

Part of: Service Operation, ITIL 2007

Process Owner: IT Operations Manager

 

IT Operations Management

Process Description

IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.

IT Operations Management ITIL
ITIL Operations Management

Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

 

No sub-processes are specified for IT Operations Management.

 

Remark: IT Operations Management is covered within IT Operations Control in ITIL 2011.

 

ITIL Roles

IT Operations Manager - Process Owner
An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

 

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=IT_Operations_Management&oldid=5843"