ITIL Technical Management: Difference between revisions
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== ITIL Technical Management == | == ITIL Technical Management == | ||
==== Process | ==== Technical Management Process ==== | ||
Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure. | Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure. | ||
[[Image:Itil-technical-management.jpg|right|thumb|375px|alt=Technical Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]] | |||
While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]. | While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]. | ||
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<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Technical Management]].''</span> | <span id="Sub-Processes">''No sub-processes are specified for [[ITIL Technical Management]].''</span> | ||
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==== Downloads ==== | |||
Use the following links to open the process overview of Technical Management showing the most important interfaces: | |||
* [[Media:Itil-technical-management.jpg|ITIL Technical Management (.JPG)]] | |||
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.PDF)] | |||
<p> </p> | <p> </p> | ||
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<p> </p> | <p> </p> | ||
==== | {| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top" | ||
|- | |||
| valign="top" colspan="2" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: ITIL Technical Management''' | |||
|- | |||
! width="65%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process | |||
! style="background:#ffffee;" | [[ITIL Technical Management#Technical Analyst|Technical Analyst]] | |||
|- | |||
| align="left" |[[ITIL Technical Management|Technical Management]]<br /> ''(no sub-processes specified)'' | |||
| A[[ITIL Technical Management#Accountable|<small>[1]</small>]]R[[ITIL Technical Management#Responsible|<small>[2]</small>]] | |||
|- | |||
|} | |||
<p> </p> | |||
'''Remarks''' | |||
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.</span> | |||
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.</span> | |||
<p> </p> | <p> </p> | ||
Revision as of 13:40, 13 October 2011
<seo metakeywords="itil technical management, technical management itil" metadescription="Technical Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Technical Management." />
ITIL Technical Management provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.
Part of: Service Operation
Process Owner: Technical Analyst
ITIL Technical Management
Technical Management Process
Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.
While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the ITIL Process Map V3.
This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.
No sub-processes are specified for ITIL Technical Management.
Downloads
Use the following links to open the process overview of Technical Management showing the most important interfaces:
ITIL Roles
- Technical Analyst - Process Owner
- The Technical Analyst is responsible for designing infrastructure components and systems required to provide a service.
- This includes the detailed specification of technologies and products as a basis for their procurement and customization.
| Responsibility Matrix: ITIL Technical Management | |
| ITIL Role / Sub-Process | Technical Analyst |
|---|---|
| Technical Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.
