Event Management

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ITIL Event Management

The objective of ITIL Event Management is to make sure CIs and services are constantly monitored. Event Management aims to filter and categorize Events in order to decide on appropriate actions.

Part of: Service Operation

Process Owner: IT Operations Manager

 

Process: ITIL Event Management

Event Management ITIL

ITIL Event Management

Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management is part of ICT Infrastructure Management in ITIL V2).

Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

The following sub-processes are part of ITIL Event Management:

Sub-Processes

Maintenance of Event Monitoring Mechanisms and Rules

Process Objective: To set up and maintain the mechanisms for generating meaningful Events and effective rules for their filtering and correlating.

Event Filtering and Categorization

Process Objective: To filter out Events which can be ignored, and to assign categories to Events indicating their significance.

Event Correlation and Response Selection

Process Objective: To interpret the meaning of an Event and select a suitable response.

Event Review and Closure

Process Objective: To check if Events have been handled appropriately and may be closed. This process also makes sure that Event logs are analysed in order to identify trends or patterns which suggest corrective action must be taken.

 

ITIL Terms: Event Management

Event

see Event Record

Event Categories and Correlation Rules

Rules and criteria used to decide upon an appropriate response to an Event. Categorization and Correlation Rules are typically used by Event Monitoring systems.

Event Record

A record describing a change of state which has significance for the management of a Configuration Item or service. The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool. Events often require IT operations personnel to take actions, and may lead to Incidents being logged.

Event Trends and Patterns

Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.

 

Additional Information

ITIL Roles

IT Operations Manager - Process Owner

An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

IT Operator

IT Operators are the staff who perform the day-to-day operational activities.

Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.

 

Downloads

Overview ITIL Event Management

Use the following links to open the process overview of Event Management showing the most important interfaces: ITIL Event Management (.JPG) ITIL Event Management (.PDF)

ITIL Event Management ITIL Event Management at a glance