ITIL Service Design: Difference between revisions

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<seo metakeywords="itil service design, service design itil, itil v3 service design, service design processes" metadescription="Download: ITIL Service Design - Process Overview (.PDF). Additional Information on Service Design: Processes, KPI's ..." />
<seo metakeywords="itil service design, service design itil, itil v3 service design, service design processes" metadescription="ITIL Service Design: Definition - Processes - Additional information on Service Design: ITIL Roles, Checklists, KPIs..." />
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== ITIL Service Design: Overview ==
== ITIL Service Design ==
 
The objective of ''ITIL Service Design'' is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.
'''Process Objective''': To design and develop IT services. Its scope includes the design of new services, as well as changes and improvements to existing ones.


'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]
'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]


<p>&nbsp;</p>


== Processes of ITIL Service Design ==
== Processes: ITIL Service Design ==


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rect 56 195 144 256 [[Service Level Management|Service Level Management - Service Design]]
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rect 182 234 269 293 [[Supplier Management|Supplier Management - Service Design]]
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rect 182 308 269 368 [[Compliance Management|Compliance Management - Service Design]]
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rect 137 459 223 518 [[Availability Management|Availability Management - Service Design]]
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rect 228 505 313 564 [[IT Service Continuity Management|IT Service Continuity Management (ITSCM) - Service Design]]
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The following processes are part of the ITIL V3 core discipline [[ITIL V3 Service Design|Service Design]]:
The following processes are part of the ITIL discipline [[ITIL V3 Service Design|Service Design]]:


<p>&nbsp;</p>


;[[Service Catalogue Management]]
;[[Service Catalogue Management]]
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;[[Risk Management]]
;[[Risk Management]]
:Process Objective: To identify, assess and control risks. This includes analysing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.
:Process Objective: To identify, assess and control risks. This includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.


;[[Capacity Management]]
;[[Capacity Management]]
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;[[Availability Management]]
;[[Availability Management]]
:Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT  infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.
:Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT  infrastructure, processes, tools, roles etc. are appropriate for the agreed availability targets.


;[[IT Service Continuity Management]]
;[[IT Service Continuity Management]]
:Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an  acceptable level and planning for the recovery of IT  services. ITSCM should be designed to support Business Continuity Management.
:Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an  acceptable level and planning for the recovery of IT  services. ITSCM should be designed to support Business Continuity Management.


;[[IT Security Management]]
;[[IT Security Management|Information Security Management]]
:Process Objective: To ensure the confidentiality, integrity and availability of an organisation's information, data and IT services. Information Security Management usually forms part of an organisational approach to security management which has a wider scope than the IT Service Provider.
:Process Objective: To ensure the confidentiality, integrity and availability of an organization's information, data and IT services. Information Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.


;[[Compliance Management]]
;[[Compliance Management]]
:Process Objective: To ensure IT services, processes and systems comply with enterprise policies and legal requirements.
:Process Objective: To ensure IT services, processes and systems comply with enterprise policies and legal requirements.


;[[IT Architecture Management]]
;[[IT Architecture Management|Architecture Management]]
:Process Objective: To define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.  
:Process Objective: To define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.  


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:Process Objective: To ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.
:Process Objective: To ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.


<p>&nbsp;</p>


===== Overview Service Design - Downloads =====
== Additional Information on Service Design==


Use the following links to open the process overview of Service Design showing the most important interfaces:
* [[ITIL KPIs Service Design|KPIs for Service Design]]
* [[ITIL-Checklists#Checklists ITIL V3 Service Design|Checklists for Service Design]]
* [[Roles within ITIL V3#ITIL V3 roles within Service Design|ITIL Roles within Service Design]]


* [[Media:Itil-service-design.jpg|ITIL Service Design (.JPG)]]
<p>&nbsp;</p>
* [https://wiki.en.it-processmaps.com/images/pdf/service-design-itil-v3.pdf ITIL Service Design (.PDF)]''


== Downloads ==


== Additional Information on Service Design==
==== Overview Service Design ====


* [[ITIL KPIs Service Design|KPIs for Service Design]]
{|
* [[ITIL-Checklists#Checklists ITIL V3 Service Design|Checklists for Service Design]]
| valign="top" |
* [[Roles within ITIL V3#ITIL V3 roles within Service Design|ITIL Roles within Service Design]]
Use the following links to open the process overview of Service Design showing the most important interfaces:


* [[Media:Itil-service-design.jpg|ITIL Service Design (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/service-design-itil-v3.pdf ITIL Service Design (.PDF)]''
| valign="top" |
[[Image:Itil-service-design.jpg|thumb|175px|left|none|alt=Service Design ITIL|The ITIL discipline Service Design at a glance]]
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<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Design|Service Design]]</small></i>


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[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|2]][[Category:Service Design|!]]
[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|2]][[Category:Service Design|!]]
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Revision as of 11:52, 19 September 2011

<seo metakeywords="itil service design, service design itil, itil v3 service design, service design processes" metadescription="ITIL Service Design: Definition - Processes - Additional information on Service Design: ITIL Roles, Checklists, KPIs..." />

DE - ES - Service Designdiese Seite auf Deutschesta página en español
DE - ES - Service Design


ITIL Service Design

The objective of ITIL Service Design is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.

Part of: IT Service Management

 

Processes: ITIL Service Design

ITIL Service DesignService Catalogue Management - Service DesignRisk Management - Service DesignService Level Management - Service DesignSupplier Management - Service DesignCompliance Management - Service DesignCapacity Management - Service DesignAvailability Management - Service DesignIT Service Continuity Management (ITSCM) - Service DesignInformation Security Management - Service DesignArchitecture Management - Service Design
ITIL Service Design - Click on a process for more details

The following processes are part of the ITIL discipline Service Design:

 

Service Catalogue Management
Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
Service Level Management
Process Objective: To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.
Risk Management
Process Objective: To identify, assess and control risks. This includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.
Capacity Management
Process Objective: To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
Availability Management
Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed availability targets.
IT Service Continuity Management
Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.
Information Security Management
Process Objective: To ensure the confidentiality, integrity and availability of an organization's information, data and IT services. Information Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.
Compliance Management
Process Objective: To ensure IT services, processes and systems comply with enterprise policies and legal requirements.
Architecture Management
Process Objective: To define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.
Supplier Management
Process Objective: To ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.

 

Additional Information on Service Design

 

Downloads

Overview Service Design

Use the following links to open the process overview of Service Design showing the most important interfaces:

Service Design ITIL
The ITIL discipline Service Design at a glance
Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=ITIL_Service_Design&oldid=5433"