Checklist Service Improvement Plan SIP: Difference between revisions
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'''Source''': Checklist "Service Improvement Plan - SIP" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | '''Source''': Checklist "Service Improvement Plan - SIP" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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The ''Service Improvement Plan (SIP)'' is a formal plan to implement improvements to services and IT processes. The SIP is used to manage and log improvement initiatives triggered by [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]. | |||
The | |||
Generally speaking, improvement initiatives are either | Generally speaking, improvement initiatives are either | ||
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* Initiatives which require the customer’s cooperation, for example if some of the agreed service levels are found to be no longer adequate | * Initiatives which require the customer’s cooperation, for example if some of the agreed service levels are found to be no longer adequate | ||
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'''The following information is typically contained within the Service Improvement Plan:''' | '''The following information is typically contained within the Service Improvement Plan (SIP):''' | ||
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For each defined initiative for process or service improvement: | For each defined initiative for process or service improvement: | ||
# Process or service concerned | # Process or service concerned | ||
# Person in charge of the process (Process Owner) or service (Service Owner) | # Person in charge of the process ([[Roles within ITIL V3#Process Owner|Process Owner]]) or service ([[Roles within ITIL V3#Service Owner|Service Owner]]) | ||
# Initiative owner (person in charge of the initiative, often Service Management roles like e.g. Service Level Manager, Capacity Manager, Availability Manager, Process Owner, Service Owner) | # Initiative owner (person in charge of the initiative, often Service Management roles like e.g. [[Roles within ITIL V3#Service Level Manager|Service Level Manager]], [[Roles within ITIL V3#Capacity Manager|Capacity Manager]], [[Roles within ITIL V3#Availability Manager|Availability Manager]], [[Roles within ITIL V3#Process Owner|Process Owner]], [[Roles within ITIL V3#Service Owner|Service Owner]]) | ||
# Approval from senior management (initiative approved by …) | # Approval from senior management (initiative approved by …) | ||
# Description of the initiative | # Description of the initiative | ||
# Source of the measure (e.g. Service Review, Process Audit) | # Source of the measure (e.g. [[Service Evaluation#Service review|Service Review]], [[Process Evaluation#ITIL Process Review|Process Audit]]) | ||
# Business case | # Business case | ||
## Expected outcome of the initiative | ## Expected outcome of the initiative | ||
## Cost estimate | ## Cost estimate | ||
## Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service | ## Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service | ||
# Implementation schedule and status | # Implementation schedule (an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed project plans). For each milestone: | ||
## Description of the work package to be completed | |||
## Key deliverables | |||
## Person in charge | |||
## Target date | ## Target date | ||
## Current status | ## Current status | ||
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Revision as of 13:23, 10 September 2011
<seo metakeywords="service improvement plan, service improvement plan template, itil sip, sip itil" metadescription="The Service Improvement Plan (SIP) is a formal plan to implement improvements to services and IT processes. The SIP is used to manage ..." />
ITIL Process: ITIL V3 CSI - Continual Service Improvement - Definition of Improvement Initiatives
Checklist Category: Checklists ITIL V3 CSI - Continual Service Improvement
Source: Checklist "Service Improvement Plan - SIP" from the ITIL Process Map V3
The Service Improvement Plan (SIP) is a formal plan to implement improvements to services and IT processes. The SIP is used to manage and log improvement initiatives triggered by Continual Service Improvement.
Generally speaking, improvement initiatives are either
- Internal initiatives pursued by the service provider on his own behalf, for example to improve processes or make better use of resources
- Initiatives which require the customer’s cooperation, for example if some of the agreed service levels are found to be no longer adequate
The following information is typically contained within the Service Improvement Plan (SIP):
For each defined initiative for process or service improvement:
- Process or service concerned
- Person in charge of the process (Process Owner) or service (Service Owner)
- Initiative owner (person in charge of the initiative, often Service Management roles like e.g. Service Level Manager, Capacity Manager, Availability Manager, Process Owner, Service Owner)
- Approval from senior management (initiative approved by …)
- Description of the initiative
- Source of the measure (e.g. Service Review, Process Audit)
- Business case
- Expected outcome of the initiative
- Cost estimate
- Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service
- Implementation schedule (an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed project plans). For each milestone:
- Description of the work package to be completed
- Key deliverables
- Person in charge
- Target date
- Current status
