Checklist Protocol SLA Review: Difference between revisions
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'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]] | <seo metakeywords="sla review template, sla review" metadescription="The following information is recorded within the report of the SLA review: Name of the IT Service under review ..." /> | ||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist SLA Review - Template SLA Review | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Protokoll_SLA_Review diese Seite auf Deutsch] | |||
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'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]] | |||
'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]] | '''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]] | ||
'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | |||
The following information is recorded within the | The following information is recorded within the report of the SLA review: | ||
* Name of the IT Service under review | * Name of the IT Service under review | ||
| Line 11: | Line 22: | ||
* Participants | * Participants | ||
** Client-side | ** Client-side | ||
** IT | ** IT Organization | ||
* Summary presentation of the measured Service quality | * Summary presentation of the measured Service quality | ||
* Report on unusual situations | * Report on unusual situations | ||
| Line 19: | Line 30: | ||
*** Short-term (e.g. due to current problems) | *** Short-term (e.g. due to current problems) | ||
*** Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...) | *** Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...) | ||
** From the IT viewpoint (e.g. new technical solutions are available, cost- | ** From the IT viewpoint (e.g. new technical solutions are available, cost-optimization, ...) | ||
* Measures agreed during the review for enhancements of the Service quality or changes to the Service | * Measures agreed during the review for enhancements of the Service quality or changes to the Service | ||
** Description | ** Description | ||
** Person in charge | ** Person in charge | ||
** Target date | ** Target date | ||
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[[Category:Checklist (ITIL)|SLA Review Protocol]] | |||
[[Category:Service Level Management|SLA Review Protocol]] | |||
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Revision as of 20:45, 26 July 2011
<seo metakeywords="sla review template, sla review" metadescription="The following information is recorded within the report of the SLA review: Name of the IT Service under review ..." />
ITIL Process: ITIL V2 Service Delivery - Service Level Management
Checklist Category: Checklists for Service Level Management
Source: Checklist "Report SLA Review" from the ITIL Process Map V2
The following information is recorded within the report of the SLA review:
- Name of the IT Service under review
- Date and time of the review
- Person in charge of the review
- Participants
- Client-side
- IT Organization
- Summary presentation of the measured Service quality
- Report on unusual situations
- Satisfaction regarding Service quality on the client-side
- Suggestions for changes to the IT Service
- From the client viewpoint
- Short-term (e.g. due to current problems)
- Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...)
- From the IT viewpoint (e.g. new technical solutions are available, cost-optimization, ...)
- From the client viewpoint
- Measures agreed during the review for enhancements of the Service quality or changes to the Service
- Description
- Person in charge
- Target date
